Addressing problems

User Help for Mozilla Thunderbird

User avatar
Posts: 1008
Joined: August 15th, 2004, 2:11 pm
Location: Duncanville, TX, USA

Post Posted November 30th, 2017, 10:16 am

1 Sometimes last name 1st.
2, More serious: seem to be losing addresses in my address book
I include trouble shooting info:

Application Basics

Name: Thunderbird
Version: 52.5.0
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:52.0) Gecko/20100101 Thunderbird/52.5.0
Profile Folder: Open Folder

(Local drive)
Application Build ID: 20171121193617
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles

Mail and News Accounts
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

INCOMING: account2, , (imap), SSL, OAuth2
OUTGOING: ,, SSL, OAuth2, true

INCOMING: account4, , (imap), SSL, OAuth2
OUTGOING: ,, SSL, OAuth2, true

INCOMING: account5, , (imap), SSL, OAuth2
OUTGOING: ,, SSL, OAuth2, true

Crash Reports ... 2eb0171020 (10/20/17) ... c930171013 (10/13/17) ... 4d10171013 (10/13/17) ... 1470171013 (10/13/17) ... c580170902 (9/2/17)

Adblock Plus, 2.9.1, true, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Add-on Compatibility Reporter, 1.1.1-signed.1-signed, true,
Add-on Update Checker, 2.15, true, {891f0410-aaa2-11e0-9f1c-0800200c9a66}
Addressbooks Synchronizer, 1.1.10, true,
AddressBookTab, 1.2, true, AddressBookTab@thaens.m
Auto Resize Image, 0.15.2, true,
CardBook, 24.3, true, cardbook@vigneau.philippe
Customizations for Adblock Plus, 1.0.5, true,
Diagnostics for Adblock Plus, 1.3.2, true,
Display Quota, 0.3.7, true, {c1ac4523-76c2-9995-adbd-d93bf5141bea}
Dorando keyconfig, 2016.2, true,
Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66}
Element Hiding Helper for Adblock Plus, 1.4, true,
ExecMail, 1.1.1, true, {27c84640-86d9-4f98-8ee8-3e205dbf3190}
Expression Search / Google Mail UI, 1.2, true, {03EF8A6E-C972-488f-92FA-98ABC2C9F8B9}
FlashGot,, true, {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Folder Pane View Switcher, 1.12, true,
gContactSync, 2.0.13, true,
Google Calendar Tab, 3.9, true, googlecalendartab@momo
Identity Chooser, 1.9.3, true,
ImportExportTools,, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
JavaScript Debugger,, true, {f13b157f-b174-47e7-a34d-4815ddfdfeb8}
JavaScript Object Examiner, 2.0beta.1-signed.1-signed, true,
JunQuilla, 1.0.4, true,
Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Lightning Calendar Tabs, 2.0, true, lightningcalendartabs@jlx.84
Lightning Nightly Updater (Unofficial), 0.11.110714, true, lightning-nightly-updater@olive
LookOut, 1.2.13, true, lookout@aron.rubin
Mail Merge, 4.9.1, true,
Mail Redirect, 0.9.3, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}
Manually sort folders, 1.1.1, true,
Menu Wizard, 5.10, true, s3menu@wizard
Nostalgy, 0.2.34, true, nostalgy@alain.frisch
PrintingTools, 1.2.5, true, {5e9999c2-ba1d-44b6-bcee-5b30ce37d3b0}
Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Quicktext,, true, {8845E3B3-E8FB-40E2-95E9-EC40294818C4}
ReminderFox,, true, {ada4b710-8346-4b82-8199-5de2b400a6ae}
Remove Duplicate Messages (Alternate), 0.3.14, true, {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}
S3.Google Translator, 5.35, true, s3google@translator
Show All Body Parts, 1.3, true,
Signature Switch, 1.6.16, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
Silent Block, 3.3.0, true,
Sync Kolab, 3.0.0, true, {571CFACF-0F7D-49b4-BD77-E6FC7B209ADC}
Website Blocker, 3.4, true, websiteblocker@lipocodes
http://www.Tran, 5.2.1-signed.1-signed, true,
Extra Folder Columns, 1.1.5, false,
Quick Translator, 1.0.1-signed, false, {5C655500-E712-41e7-9349-CE462F844B19}
Update Notifier,, false, {95f24680-9e31-11da-a746-0800200c9a66}
Last edited by DanRaisch on November 30th, 2017, 3:03 pm, edited 1 time in total.
Reason: Irrelevant profile data deleted from post.
Win 10 Pro on my originally Dell Optiplex System 7 desktop. Usually latest or latest-1 Thunderbird on all machines. Would like soon to buy a new laptop if my finances permit.


User avatar
Posts: 118975
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted November 30th, 2017, 3:06 pm

1. What does "Sometimes last name first" mean?

2. You have at least five address book related extensions installed so it's possible that some synching functionality or duplicate removal extension is causing contact records to disappear. Have you tried disabling or removing those extensions to see if problems continue without their activity?

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