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Mail Server not working

User Help for Mozilla Thunderbird
colley30
 
Posts: 156
Joined: July 11th, 2008, 12:16 am

Post Posted December 2nd, 2017, 8:46 pm

when I updated Mozilla Thunderbird to version 52.5 my Mail Servers stopped working; I could get NO email ! nothing I did to fix it worked.... so I had to uninstall it and roll back to version 52.4; now my Mail servers are working again; Think twice before updating to the newest version of Mozilla Thunderbird !

colley30
 
Posts: 156
Joined: July 11th, 2008, 12:16 am

Post Posted December 2nd, 2017, 8:55 pm

using Windows 10 64-bit Professional Edition; 27 inch Z1-G2 HP Work Station

DanRaisch
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Post Posted December 3rd, 2017, 5:02 am

Think twice before updating to the newest version of Mozilla Thunderbird !


Thunderbird 52.5.0 works fine. The problem is more likely security software that didn't recognize the update as the same program and blocked it's access to the web. What firewall and/or anti-virus is running on that system?

colley30
 
Posts: 156
Joined: July 11th, 2008, 12:16 am

Post Posted December 3rd, 2017, 12:48 pm

No issues with the firewall; been running Norton Internet Security more than 10 years; this is the second time in less 12 months when a Thunderbird update screwed up my Email Servers

DanRaisch
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Post Posted December 3rd, 2017, 2:15 pm

Just how did Thunderbird "screw up" your mail servers? Are the settings in Thunderbird changed from what they were before the update?

Norton has been reported on these forum for blocking updated software like Thunderbird or Firefox until the user takes action. Try closing Thunderbird, reviewing Norton's permissions list and removing all references to Thunderbird from that list. Reboot the computer and launch Thunderbird to see if it can access your email.

colley30
 
Posts: 156
Joined: July 11th, 2008, 12:16 am

Post Posted December 4th, 2017, 8:53 am

I believe I fully explained that... scroll up

colley30
 
Posts: 156
Joined: July 11th, 2008, 12:16 am

Post Posted December 4th, 2017, 8:57 am

there are no issues with Norton Internet Security

DanRaisch
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Post Posted December 4th, 2017, 9:00 am

there are no issues with Norton Internet Security

I believe if you search these forums you'll find that has not always been the case for other users of the two programs. On what basis do you make that absolute claim?

AD4BL
 
Posts: 1
Joined: December 4th, 2017, 12:35 pm

Post Posted December 4th, 2017, 12:41 pm

My Thunderbird quit working last night. I am running a MAC 10.13.1 and have Thunderbird 52.5.0 Nothing I have tried will work. Is there a way to change your password, that seems to be what it is looking for.

DanRaisch
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Post Posted December 4th, 2017, 12:45 pm

Go to Thunderbird >Preferences->SECURITY > PASSWORDS tab> SAVED PASSWORDS button and there you can delete old passwords. Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" Thunderbird will ask for the password and you can check the box to remember the value.

colley30
 
Posts: 156
Joined: July 11th, 2008, 12:16 am

Post Posted December 4th, 2017, 7:24 pm

I am a retired programmer (25 years); I was speaking of my personal experiences with Norton Internet Security and my Computer

colley30
 
Posts: 156
Joined: July 11th, 2008, 12:16 am

Post Posted December 4th, 2017, 7:30 pm

HP Z1 G2 Work Station; 250-GB SS Hard Drive (1 TB total) 16 GB RAM

DanRaisch
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Post Posted December 4th, 2017, 8:19 pm

Inpressive, but unless you have tested with Norton completely out of the picture, not convincing.

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