Passwords vanish

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tooc
Posts: 8
Joined: December 11th, 2017, 4:32 am

Passwords vanish

Post by tooc »

From time to time Thunderbird 'forgets' my passwords and I have to re-enter them (unchanged) in order to send a mail. I continue to receive mails, however. This occurs with Google accounts.

I believe that I am blameless, not having changed any Thunderbird configuration or indeed any configurations at all on my PC or Google!

So what is going on?
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DanRaisch
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Posts: 127240
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Passwords vanish

Post by DanRaisch »

That can happen when Thunderbird unable to establish a valid connection to the server when trying to send a message. It should simply retry but, depending on the error message sent back by the server, it may instead believe there is a problem with the user name and/or password, making it necessary for the user to remove and reenter the password for that account.
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