Can't Print Emails

User Help for Mozilla Thunderbird
Posts: 14
Joined: January 14th, 2010, 7:44 am

Post Posted December 11th, 2017, 11:20 am

With TB 52.5.0 (64 bit) and Mac OS 10.10.5 (Yosemite) I am unable to print email messages. The print dialog appears, but I cannot open an email as a pdf message in Preview. Neither can I get the message to print out as a PDF or to save as a PDF file. I'm getting no error message; things just don't seem to work.

This still happens when I open TB in safe mode.

The printer is an HP OfficeJet Pro 8740. Printing test pages from the computer is not a problem, and AFAIK printing from other apps is not either.

Please help!


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Post Posted December 11th, 2017, 11:24 am

OK, I don't use a Mac so maybe I'm confused here but how is a physical printer involved if you are trying to "print out as a PDF"? That would generate a PDF format file, not a paper print out.


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Post Posted December 11th, 2017, 12:03 pm

Are you choosing the right printer queue? Windows 10 for example has a built-in printer queue for "Microsoft Print to PDF". Thunderbird might have defaulted to the wrong one, due to that being the printer queue used last time.

See ... in-mac-os/
"Look for the “PDF” button in the lower left corner, click on that pull-down menu, and select “Save as PDF”" - appears to let you print as PDF without specifying any printer queue.

If none of this helps see what happens if you save the message using file -> save as -> file, exit Thunderbird, and print that file to PDF normally.

Posts: 14
Joined: January 14th, 2010, 7:44 am

Post Posted February 10th, 2018, 9:15 am

Don't know exactly what happened. Maybe it was a restart. But things seem to be working now. Sorry for the inconvenience.

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