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User Help for Mozilla Thunderbird
Orakular
 
Posts: 71
Joined: September 8th, 2014, 9:42 pm

Post Posted January 3rd, 2018, 2:09 am

Hi,
My TB shows that I have unread messages in folders but when I click I can't see them. I have tried various settings in "View" and so on but nothing works. If, however, I got to properties and run "Repair Folder", the unread files are immediately visible.
This is different from before. What can I do? [-o<

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 3rd, 2018, 6:24 am

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.

Orakular
 
Posts: 71
Joined: September 8th, 2014, 9:42 pm

Post Posted January 3rd, 2018, 8:05 am

It is set up as a POP acccount

Orakular
 
Posts: 71
Joined: September 8th, 2014, 9:42 pm

Post Posted January 3rd, 2018, 8:06 am

I have a copy of fossamail using the same profile. I get the same problem. So seems to be something in the profile

Orakular
 
Posts: 71
Joined: September 8th, 2014, 9:42 pm

Post Posted January 3rd, 2018, 8:09 am

Thunderbird Search shows that the messages are there in the correct folders. I just can't see them.

DanRaisch
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Posts: 119754
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 3rd, 2018, 8:59 am

It sounds as though the summary/index file for that folder is corrupted. First backup your profile -- http://kb.mozillazine.org/Profile_backup
Close Thunderbird and navigate to your Profile Folder ( http://kb.mozillazine.org/Profile_Folder ). Find the files with the extension msf, such as Inbox.msf. Note that there will be sets of two files with the name but only one of these will have the MSF extension. Delete ONLY the files with the MSF extension. Restart Thunderbird, compact all folders, and see if things are back to normal. Note that the MSF files do NOT contain your messages. They are, for lack of a better term, an index file and will be recreated by Thunderbird as required.

If this procedure provides no improvement, see this link -- http://kb.mozillazine.org/Recover_messa ... upt_folder

Also see this URL - http://kb.mozillazine.org/Keep_it_worki ... derbird%29

Orakular
 
Posts: 71
Joined: September 8th, 2014, 9:42 pm

Post Posted January 3rd, 2018, 8:06 pm

thank you.
I will try.

Orakular
 
Posts: 71
Joined: September 8th, 2014, 9:42 pm

Post Posted January 4th, 2018, 7:33 am

Deleting msf files didn't work. All the emails are there and in addition backed up to MailStore Home

Orakular
 
Posts: 71
Joined: September 8th, 2014, 9:42 pm

Post Posted January 4th, 2018, 7:34 am

What now?

Orakular
 
Posts: 71
Joined: September 8th, 2014, 9:42 pm

Post Posted January 4th, 2018, 8:09 am

I tried agan,deleting msf files. This time it worked! thank you very much

DanRaisch
Moderator

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Posts: 119754
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 4th, 2018, 3:42 pm

You're welcome.

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