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TB e mail problem

User Help for Mozilla Thunderbird
rgh43
 
Posts: 198
Joined: February 21st, 2009, 3:27 pm
Location: Pacific NW near Mt Ranier

Post Posted February 5th, 2018, 7:17 pm

When the e mail comes in & you open it up, it stays dark as the new e mail is when it arrives in the in box. Looks like you haven't read it. What do I need to do to correct that. Using profile manger for both of us and my e mail does not do that.

DanRaisch
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Posts: 119722
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted February 5th, 2018, 7:38 pm

How is the account set up in Thunderbird, as a POP it IMAP type account?
How many messages are in the Inbox folder?

smsmith
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Joined: December 7th, 2004, 8:51 pm
Location: Indiana

Post Posted February 5th, 2018, 8:35 pm

Take a look at Options -> Display, Advanced. There are settings for "automatically mark messages as read" 'immediately' or 'after displaying for xx seconds'.
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rgh43
 
Posts: 198
Joined: February 21st, 2009, 3:27 pm
Location: Pacific NW near Mt Ranier

Post Posted February 6th, 2018, 12:39 am

Dan, There are 28 in the in box and it is a gmail pop account.

DanRaisch
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Posts: 119722
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted February 6th, 2018, 5:40 am

After checking smsmith's suggestion regarding that setting, if messages are still not being marked as read:
Right click on the Inbox folder name and select "Properties" from the context menu that appears.
Next click on the "Repair folder" button.

rgh43
 
Posts: 198
Joined: February 21st, 2009, 3:27 pm
Location: Pacific NW near Mt Ranier

Post Posted February 7th, 2018, 2:28 am

I did follow his suggestion and that fixed the problem, why I don't know as I had the same settings so I just redid the other profile & it was OK then. Must have needed to jog it a bit.

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