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TBird Update Fails

User Help for Mozilla Thunderbird
Jeemag

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Posts: 74
Joined: November 28th, 2013, 9:46 am
Location: Englandshire

Post Posted February 6th, 2018, 5:13 am

Hello again,

I get this when trying to update Thunderbird:

'The Update could not be installed (patch apply failed)'

How to get round it?

Regards

Cheemag

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted February 6th, 2018, 5:41 am

Clear the browser cache and the Windows Temp directory.
Download a new copy of the full installer from http://www.mozillamessaging.com/en-US/thunderbird/all
Delete the directory C:\Program Files\Mozilla Thunderbird
Run the installer.

Note that your saved messages, address books, settings, passwords, etc (if any) are stored in a different directory from the program files and will not be removed by deleting the directory identified above.

This thread viewtopic.php?f=39&t=996475&p=5239885#p5239885 has a more detailed version of the above instructions if needed.

Jeemag

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Posts: 74
Joined: November 28th, 2013, 9:46 am
Location: Englandshire

Post Posted February 6th, 2018, 6:16 am

Thanks.

What about the settings for plaintext, typefaces, fonts etc ? It took me weeks to set TB up to output only plaintext and to get the font sizes for the various screens correct - a nightmare !

... and of course it will save the account information ?

Regards

Cheemag

DanRaisch
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Posts: 119722
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted February 6th, 2018, 6:40 am

Note that your saved messages, address books, settings, passwords, etc (if any) are stored in a different directory from the program files and will not be removed by deleting the directory identified above.

"Settings" includes all the items you asked about.

Jeemag

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Posts: 74
Joined: November 28th, 2013, 9:46 am
Location: Englandshire

Post Posted February 7th, 2018, 5:16 am

Thank you.

Regards

Cheemag

DanRaisch
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Posts: 119722
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted February 7th, 2018, 1:44 pm

You're welcome.

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