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Trash Folder Disappeared......(52.6.0)

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Banditz71

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Post Posted February 7th, 2018, 1:02 pm

This happened before I knew it......I think I'd hit Empty Trash and my Trash folder disappeared.......I closed TB and re-opened and it was back.....however, now the Delete button doesn't work....can't delete anything. Any ideas? Thanks!!
Richard H.

DanRaisch
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Post Posted February 7th, 2018, 1:33 pm

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.

Banditz71

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Post Posted February 7th, 2018, 1:55 pm

POP
Richard H.

DanRaisch
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Post Posted February 7th, 2018, 2:00 pm

Check to see what folder is selected to store deleted messages under menu path Tools->Account Settings->Copies & Folders.

Banditz71

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Post Posted February 7th, 2018, 2:21 pm

Well.......all I'm seeing is: When Sending Messages / Message Archives / Drafts and Templates ..... nothing about Deleted Messages.
Richard H.

DanRaisch
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Post Posted February 7th, 2018, 3:33 pm

OK, that's right. It's IMAP that offers that setting. Sorry.

Close Thunderbird. Navigate to the profile folder ( http://kb.mozillazine.org/Profile_folder_-_Thunderbird ) and locate the Mail directory for that account. Locate the file Trash and the file Trash.msf. Rename the former to OldTrash and delete the latter. Restart Thunderbird and try deleting a message in that account.

Banditz71

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Post Posted February 7th, 2018, 5:39 pm

OK, thanks......I'll give that a try tomorrow when I'm back on that computer.
Richard H.

Banditz71

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Post Posted February 8th, 2018, 9:17 am

OK......I did that, but neither came back (TB "was" closed during the renaming / deleting process) .... also, deleting still didn't work. :-k

******

And also, I've now received MANY duplicate messages (2 of each) from various accounts that had already been received over the past few days.
Richard H.

DanRaisch
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Post Posted February 8th, 2018, 9:31 am

Did you try deleting messages after launching Thunderbird in Mozilla Safe Mode?

See this in regard to the duplicate messages : http://kb.mozillazine.org/Duplicate_messages_received

Banditz71

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Post Posted February 8th, 2018, 9:35 am

Yes......didn't work either.

Thanks for the link.......of course, can't do anything with them until this other issue if fixed. ](*,)
Richard H.

Banditz71

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Post Posted February 8th, 2018, 12:47 pm

Well, not sure what I just did or what just happened.....but it appears to be back to normal now. Here's what led up to it......I noticed the presence of the "Old Trash" folder in my folder tree.....I right clicked and chose Delete.....it then appeared has a sub-folder of "the" Trash folder......I right clicked and chose Empty Trash....the Old Trash folder disappeared......I then tried deleting a message and "it worked". So, I don't know what the heck happened....but things "look" normal right now......Thanks for your help/time!
Richard H.

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