I was rearranging folders and subfolders in Thunderbird. The program locked up and when I restarted some of the folders/subfolders were completely missing. Some of the missing folders had thousands of emails in them. My profile was not backed up.
Please help if possible.
Thank you,
HELP! Folders Missing
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DanRaisch
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Re: HELP! Folders Missing
How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.
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DanRaisch
- Moderator
- Posts: 127231
- Joined: September 23rd, 2004, 8:57 pm
- Location: Somewhere on the right coast
Re: HELP! Folders Missing
First backup your profile -- http://kb.mozillazine.org/Profile_backup
Close Thunderbird and navigate to your Profile Folder ( http://kb.mozillazine.org/Profile_Folder ). Find the files with the extension msf, such as Inbox.msf. Note that there will be sets of two files with the name but only one of these will have the MSF extension. Delete the files with the MSF extension. Restart Thunderbird, compact all folders, and see if things are back to normal. Note that the MSF files do NOT contain your messages. They are, for lack of a better term, an index file and will be recreated by Thunderbird as required.
If this procedure provides no improvement, see this link -- http://kb.mozillazine.org/Recover_messa ... upt_folder
Close Thunderbird and navigate to your Profile Folder ( http://kb.mozillazine.org/Profile_Folder ). Find the files with the extension msf, such as Inbox.msf. Note that there will be sets of two files with the name but only one of these will have the MSF extension. Delete the files with the MSF extension. Restart Thunderbird, compact all folders, and see if things are back to normal. Note that the MSF files do NOT contain your messages. They are, for lack of a better term, an index file and will be recreated by Thunderbird as required.
If this procedure provides no improvement, see this link -- http://kb.mozillazine.org/Recover_messa ... upt_folder