Thunderbird crashing since last update

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Debskinner
Posts: 231
Joined: July 27th, 2006, 3:22 am

Thunderbird crashing since last update

Post by Debskinner »

Hi
Since updating TB to 52.8.0, it is crashing several times a day. Previously hardly ever crashed.

I just get not responding in title bar & nothing happens. Very tedious. Any ideas?

Win 10 Home 64-bit all updates (1803) 16GB RAM

(Firefox keeps crashing too, but I'm still on 56.0.02 as I don't like Quantum... so I expect to have occasional issues)

Thanks
wsmwk
Posts: 2833
Joined: December 7th, 2004, 6:52 am
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Re: Thunderbird crashing since last update

Post by wsmwk »

1. What you describe is a hang, not a crash :) A crash is when the app closes, and hopefully the crash reporter pops up https://support.mozilla.org/en-US/kb/mo ... eporter-tb
2. What happens if you delete the Thunderbird PROGRAM directory and reinstall from https://www.thunderbird.net/en-US/ ?
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DanRaisch
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Posts: 127185
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Thunderbird crashing since last update

Post by DanRaisch »

Do you have any extensions installed in Thunderbird? If so, have you tried starting the program in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode
Debskinner
Posts: 231
Joined: July 27th, 2006, 3:22 am

Re: Thunderbird crashing since last update

Post by Debskinner »

Update - have disabled all add-ons in TB. Still hanging.
Have noticed this morning that if FF hangs, then so does TB, but when force close of FF, then TB starts working again
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