MozillaZine

Thunderbird forgot my master password.

User Help for Mozilla Thunderbird
stapei
 
Posts: 3
Joined: September 5th, 2018, 12:28 am

Post Posted September 5th, 2018, 12:34 am

Hey everyone,

I just had an issue where Thunderbird started and crashed with a message saying that one of my emails is being processed, so I force closed it and when I restarted the application I didn't have to type in my master password to get access to my emails anymore. When I went to reset the password it showed that I had no current master password which I found very strange.

I got a little paranoid when it didn't ask me for a password so was just wondering about what could have happened.

Some advice would be appreciated.

Thanks for reading.

DanRaisch
Moderator

User avatar
 
Posts: 120609
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 5th, 2018, 4:32 am

It sounds like one of the file containing password information was trashed when that crash occurred. You should be able to set a new master password to restore that functionality. http://kb.mozillazine.org/Master_password

stapei
 
Posts: 3
Joined: September 5th, 2018, 12:28 am

Post Posted September 5th, 2018, 5:29 am

DanRaisch wrote:It sounds like one of the file containing password information was trashed when that crash occurred. You should be able to set a new master password to restore that functionality. http://kb.mozillazine.org/Master_password


Oh, so there is nothing for me to be paranoid / worried about right?

Yep I already put in a new master password.

DanRaisch
Moderator

User avatar
 
Posts: 120609
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 5th, 2018, 5:47 am

No reason for paranoia. If the master password had simply disappeared during regular use it would be different but you had the crash as a quite reasonable cause for the disappearance.

stapei
 
Posts: 3
Joined: September 5th, 2018, 12:28 am

Post Posted September 5th, 2018, 8:33 am

DanRaisch wrote:No reason for paranoia. If the master password had simply disappeared during regular use it would be different but you had the crash as a quite reasonable cause for the disappearance.



Thank you very much for the advice!

Return to Thunderbird Support


Who is online

Users browsing this forum: Google [Bot] and 6 guests