MozillaZine

Auto Reply blues

User Help for Mozilla Thunderbird
Leena Sircar
 
Posts: 15
Joined: September 8th, 2016, 8:35 pm

Post Posted September 18th, 2018, 3:52 am

I have some sites where I send messages. Apparently they have installed 'Auto Reply' which they send before reading and answering my mails. The senders already appear in my Address Book. When I receive 'Auto Reply' it is marked Junk. When toggled as Not Junk it reverts back to Junk after 1-2 minutes again. Screenshot attached. Help


https://i.imgur.com/19MATcL.png

DanRaisch
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Posts: 120456
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 18th, 2018, 4:16 am

1. Try repairing the Inbox folder. Right click on the Inbox name in the left hand pane of the main Thunderbird window. Click on "Properties" in the context menu then on the "Repair Folder" button.

2. If after that procedure there is no change when the next messages arrive, backup your profile -- http://kb.mozillazine.org/Profile_backup
Close Thunderbird and navigate to your Profile Folder ( http://kb.mozillazine.org/Profile_Folder ). Find the file Inbox.msf for the problem account. Note that there will be sets of two files with the same file name but only one of these will have the MSF extension. Note that the MSF files do NOT contain your messages. They are, for lack of a better term, an index file and will be recreated by Thunderbird as required.

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