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Problem printing PDF attachments

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theWoosh
 
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Joined: February 11th, 2010, 4:49 am

Post Posted October 30th, 2018, 9:18 am

Hi For many years I have happily previewed PDF attachments in Thunderbird and printed them if necessary...
Now all of a sudden nothing happens when I go to print one (and the Print Preview menu option is not highlighted).
In the error console I get the message:
Code: Select all
An error occurred executing the cmd_print command: TypeError: mm is null  globalOverlay.js:103
   goDoCommand chrome://global/content/globalOverlay.js:103:5
   oncommand chrome://messenger/content/messenger.xul:1:1

I am using Thunderbird 52.9.1 on Windows 10 Pro 64 bit v1803

Looks like a bug with this release?
Thanks

DanRaisch
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Post Posted October 30th, 2018, 11:00 am

Moving to Thunderbird Support as no bug has yet been identified here.

What are you using as the PDF viewing/printing utility on that computer?
Are you selecting "Microsoft Print to PDF" as the "printer"?

theWoosh
 
Posts: 12
Joined: February 11th, 2010, 4:49 am

Post Posted October 31st, 2018, 3:17 pm

Thanks

I am viewing the PDF attachment within Thunderbird but am unable to print.

As a secondary problem - If I do try to launch the PDF 'in browser' by right clicking and set the default app to Acrobat Reader this fails to open so can't print it that way either as Acrobat Reader fails to open the file with the message '...Error opening this document. The filename, directory name or volume label syntax is incorrect' - so no result like that either.
I have to save the document to local disk and then open it from windows to be able to then print...

DanRaisch
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Post Posted October 31st, 2018, 5:19 pm

You refer to these as attachments but are they listed at the bottom of the message window as attachments? If so, if you right click on the file name and select "Open with" what program is offered to display the PDF?

theWoosh
 
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Joined: February 11th, 2010, 4:49 am

Post Posted November 2nd, 2018, 4:09 am

Hi Dan
If a pdf file is listed at the bottom of the mail body as an attachment, I can click open and it will open in Adobe PDF Reader. I can then do whatever I like. If however I click 'Preview' and open the doc within Thunderbird, I am then unable to print it (the print menu option is there but doesn't do anything and the Print Preview option is greyed out)...
PS no 'Open With' option

DanRaisch
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Post Posted November 2nd, 2018, 4:43 am

Where are you finding the option "Preview"? Is that a menu entry?

theWoosh
 
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Joined: February 11th, 2010, 4:49 am

Post Posted November 3rd, 2018, 7:09 am

At the bottom of the email body the attachments are displayed with three options along side each - preview, open & save. I always click preview which opens another thunderbird tab and if I need a permanent copy for my filing system (they are invoices or receipts) I hit print (from the thunderbird file menu)...

DanRaisch
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Post Posted November 3rd, 2018, 12:18 pm

Odd. I don't see any "Preview" option for attachments. Are you using any extension that might add that? Does the same option appear if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

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