New version, can't send anymore gmail

User Help for Mozilla Thunderbird
Posts: 3
Joined: January 17th, 2018, 12:39 pm

Post Posted December 5th, 2018, 1:43 pm

My email was working fine, then the new update came and can't send anymore with my gmail account. Sometime it work some not.

Send Message Error

Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP)
timed out. Try again.


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Posts: 44776
Joined: July 30th, 2003, 5:06 pm

Post Posted December 5th, 2018, 2:08 pm

That sounds more like a intermittent problem due to your ISP. If that's the case it usually lasts less than a day. Keep in mind that if you send a message using Gmail webmail it doesn't have to make a connection to the SMTP server over the Internet. It basically just calls a library routine. So being able to send a message via Gmail webmail doesn't prove much.

If you have any non-gmail accounts you could temporarily try to workaround the problem by configuring the gmail account to use the other accounts SMTP server, and enable Thunderbird saving a copy of the message via "copies & folders". Normally that setting is unchecked since the Gmail SMTP automatically saves a copy for you.

You could ping from a console window and see if it loses any packets.

Microsoft Windows [Version 10.0.17134.407]
(c) 2018 Microsoft Corporation. All rights reserved.


Pinging [] with 32 bytes of data:
Reply from bytes=32 time=33ms TTL=42
Reply from bytes=32 time=32ms TTL=42
Reply from bytes=32 time=31ms TTL=42
Reply from bytes=32 time=33ms TTL=42

Ping statistics for
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 33ms, Average = 32ms

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