MozillaZine

New version, can't send anymore gmail

User Help for Mozilla Thunderbird
TonerreFoudre
 
Posts: 3
Joined: January 17th, 2018, 12:39 pm

Post Posted December 5th, 2018, 1:43 pm

My email was working fine, then the new update came and can't send anymore with my gmail account. Sometime it work some not.

Send Message Error

Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com
timed out. Try again.
OK

tanstaafl
Moderator

User avatar
 
Posts: 44776
Joined: July 30th, 2003, 5:06 pm

Post Posted December 5th, 2018, 2:08 pm

That sounds more like a intermittent problem due to your ISP. If that's the case it usually lasts less than a day. Keep in mind that if you send a message using Gmail webmail it doesn't have to make a connection to the SMTP server over the Internet. It basically just calls a library routine. So being able to send a message via Gmail webmail doesn't prove much.

If you have any non-gmail accounts you could temporarily try to workaround the problem by configuring the gmail account to use the other accounts SMTP server, and enable Thunderbird saving a copy of the message via "copies & folders". Normally that setting is unchecked since the Gmail SMTP automatically saves a copy for you.

You could ping smtp.gmail.com from a console window and see if it loses any packets.

Microsoft Windows [Version 10.0.17134.407]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Eric>ping smtp.gmail.com

Pinging gmail-smtp-msa.l.google.com [209.85.144.108] with 32 bytes of data:
Reply from 209.85.144.108: bytes=32 time=33ms TTL=42
Reply from 209.85.144.108: bytes=32 time=32ms TTL=42
Reply from 209.85.144.108: bytes=32 time=31ms TTL=42
Reply from 209.85.144.108: bytes=32 time=33ms TTL=42

Ping statistics for 209.85.144.108:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 33ms, Average = 32ms

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