MozillaZine

Reset profile? Re-intall?

User Help for Mozilla Thunderbird
Wonderful1
 
Posts: 81
Joined: July 21st, 2010, 10:17 am

Post Posted June 25th, 2019, 6:37 am

I've used TB for years and always been happy. I'm now using Quantum, but I've made several changes to my email system such that my original settings don't totally work. What do I need to do to reset the original email settings? My provider says everything is working correctly from their end.

Daifne
Moderator

User avatar
 
Posts: 123056
Joined: July 31st, 2005, 9:17 pm
Location: Where the Waters Meet, Wisconsin

Post Posted June 25th, 2019, 6:55 am

Moving to Thunderbird Support

DanRaisch
Moderator

User avatar
 
Posts: 122171
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted June 25th, 2019, 6:58 am

I've made several changes to my email system such that my original settings don't totally work. What do I need to do to reset the original email settings?

More detail would be helpful before we offer any suggestions. What sort of things are not "totally work(ing)"? Do you know what changes you made?
How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue. Who is the email provider?

Wonderful1
 
Posts: 81
Joined: July 21st, 2010, 10:17 am

Post Posted June 25th, 2019, 8:25 am

provider is zoomtown (cincinnati Bell). The email on one of the emails had its password changed, and also I want to change from pop3 server to imap.

DanRaisch
Moderator

User avatar
 
Posts: 122171
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted June 25th, 2019, 8:35 am

Well, you don't have to reset a profile or install to accomplish either of those things.

Go to TOOLS > OPTIONS >SECURITY > PASSWORDS tab> SAVED PASSWORDS button and there you can delete old passwords. Restart Thunderbird to ensure that the stored password is cleared from memory. The next time you "Get Mail" for that account, Thunderbird will ask for the password and you can check the box to remember the new password value.

See this article to switch you account(s) from POP to IMAP. https://support.mozilla.org/en-US/kb/sw ... ap-account

Wonderful1
 
Posts: 81
Joined: July 21st, 2010, 10:17 am

Post Posted June 26th, 2019, 4:51 pm

Re: the first step. I've deleted the saved passwords. When I try to sign in again, it tells me the sign in is wrong. I try to give it a new sign-in password, it rejects the new password. Which password do I need here? The old one or make up a new one?? The saved password box only shows the latest one, but when I try to use that it won't let me in..=

Wonderful1
 
Posts: 81
Joined: July 21st, 2010, 10:17 am

Post Posted June 26th, 2019, 5:00 pm

How does TB recognize the password has changed?

DanRaisch
Moderator

User avatar
 
Posts: 122171
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted June 26th, 2019, 5:00 pm

How does TB recognize the password has changed?

It doesn't. Thunderbird only sends the stored password to the server which is where it is evaluated.

Did you close and restart Thunderbird after deleting the saved password value?

tanstaafl
Moderator

User avatar
 
Posts: 45810
Joined: July 30th, 2003, 5:06 pm

Post Posted June 26th, 2019, 5:09 pm

You want the new password. Keep in mind that you can't change what password the email provider expects from Thunderbird, all you can do is change what password Thunderbird provides to it. I suggest you sanity check the new password is valid by using it to log into webmail, using a browser.

When you delete a password in Thunderbird that deletes it from storage, but doesn't delete it from memory. You need to restart Thunderbird before it fully deletes/forgets a password.

https://www.cincinnatibell.com/help-cen ... t/email-(1)?path=10/530/1327/7215 describes how to change your password (requires a security question and access code). Did you follow that when you changed your password using a browser?

https://www.cincinnatibell.com/help-cen ... t/email-(1)?path=10/530/1327/7215 says to use imap.fioptics.com OR imap.fuse.net OR imap.zoomtown.com as the IMAP server, and SSL/TLS on port 993.

Return to Thunderbird Support


Who is online

Users browsing this forum: No registered users and 6 guests