MozillaZine

All new mail goes to Junk folder

User Help for Mozilla Thunderbird
drphrogg
 
Posts: 1
Joined: July 10th, 2019, 5:24 pm

Post Posted July 10th, 2019, 5:37 pm

Five days ago Thunderbird started sending all new messages to the junk folder instead of the inbox folder. I have seen no new messages that are filtered to go to the junk box appear there in that time period; I have no idea where they are going. I have checked all the settings and they show that new messages should download into the inbox folder. Any suggestions for how to fix this problem?

tanstaafl
Moderator

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Posts: 45414
Joined: July 30th, 2003, 5:06 pm

Post Posted July 10th, 2019, 6:08 pm

If the inbox folder is corrupt that can cause your problem. Try moving many of the messages in the inbox to other folders, and then use file -> compact folders.

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