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Emails disappear from folders

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ekaim
 
Posts: 174
Joined: January 17th, 2006, 4:29 pm
Location: CT, USA

Post Posted September 2nd, 2019, 1:05 pm

For some time, I've found that some of my folders are missing some or all emails that had been there previously. I thought I had posted about this problem years ago, but can't find it in "View your posts." Now this remains a problem, and seems to be happening more frequently -- to old as well as relatively new folders. Any suggestions will be most appreciated.

I'm now using v60.8.0 (which appears as the "current version") in Win 7.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 2nd, 2019, 3:00 pm

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.

ekaim
 
Posts: 174
Joined: January 17th, 2006, 4:29 pm
Location: CT, USA

Post Posted September 2nd, 2019, 3:33 pm

In my version, Server Settings appears under Options rather than Tools. Anyway, it's IMAP.

DanRaisch
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Posts: 121900
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 3rd, 2019, 4:16 am

Right click on the name of the folder from which the messages have disappeared and select "Properties" from the context menu. Then click on the "Repair Folder" button.

ekaim
 
Posts: 174
Joined: January 17th, 2006, 4:29 pm
Location: CT, USA

Post Posted September 5th, 2019, 10:15 am

Dan, Thanks very much for your suggestion. For all the many years I've used TB, I never knew of that Properties view of each folder. I'm just now testing whether suspicious folders can be repaired; will let you know.

I think I also have a separate issue with TB, which I'll soon send in another post, since it may be of interest and use to other users.

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