Cannot delete messages

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stauffer
Posts: 3
Joined: August 17th, 2013, 8:06 am

Cannot delete messages

Post by stauffer »

I find I can no longer remove unwanted messages from the inbox. When I select a new message and hit the delete key, it places a bold red x before the message, but does not remove it. I have tried sending the deleted messages to trash, but that does not work either. How do I get the messages out of my inbox?
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DanRaisch
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Posts: 127246
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Cannot delete messages

Post by DanRaisch »

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.
stauffer
Posts: 3
Joined: August 17th, 2013, 8:06 am

Re: Cannot delete messages

Post by stauffer »

It is an IMAP account.
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DanRaisch
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Posts: 127246
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Cannot delete messages

Post by DanRaisch »

Right click on the name of that Inbox folder and select "Properties" from the context menu, then click on "Repair Folder."

Check which setting is selected under menu path Tools->Account Settings->Server Settings->"When I delete a message:". It sounds as though you want to select "Move it to this folder:" and select which folder you want to see those messages moved to.
stauffer
Posts: 3
Joined: August 17th, 2013, 8:06 am

Re: Cannot delete messages

Post by stauffer »

Thanks, Dan. Got it working the way I want now.
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DanRaisch
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Posts: 127246
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Cannot delete messages

Post by DanRaisch »

You're welcome.
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