Can't send.
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Can't send.
& how do I set the SMTP Server? I've gone through help etc.
also where is the took to get everything in a copy for you folks?
error message from send: Sending of the message failed.
Failed due to unexpected error 80004005. No description is available.
The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.
also where is the took to get everything in a copy for you folks?
error message from send: Sending of the message failed.
Failed due to unexpected error 80004005. No description is available.
The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- WaltS48
- Posts: 5141
- Joined: May 7th, 2010, 9:38 am
- Location: Pennsylvania, USA
Re: Can't send.
If you used the Account wizard and the information was found for you from the ISPDB then the settings should all be correct.
If you entered them manually the settings should be:
Server Name: smtp.gmail.com
Port: 465
Username: <your email address>
Authentication method: OAuth2
Connection Security: SSL/TLS
Or it could just be Google is having a problem.
If you entered them manually the settings should be:
Server Name: smtp.gmail.com
Port: 465
Username: <your email address>
Authentication method: OAuth2
Connection Security: SSL/TLS
Or it could just be Google is having a problem.
Linux Desktop - AMD Athlon(tm) II X3 455 3.3GHz | 8.0GB RAM | GeForce GT 630
Windows Notebook - AMD A8 7410 2.2GHz | 6.0GB RAM | AMD Radeon R5
Windows Notebook - AMD A8 7410 2.2GHz | 6.0GB RAM | AMD Radeon R5
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Can't send.
I went the settings area but only the imap account was there. I did get this:WaltS48 wrote:If you used the Account wizard and the information was found for you from the ISPDB then the settings should all be correct.
If you entered them manually the settings should be:
Server Name: smtp.gmail.com
Port: 465
Username: <your email address>
Authentication method: OAuth2
Connection Security: SSL/TLS
Or it could just be Google is having a problem.
Application Basics
Name: Thunderbird
Version: 68.2.2
Build ID: 20191105113228
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.2.2
OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 0/0
Disabled
Remote Processes: 0
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
Last edited by DanRaisch on November 18th, 2019, 7:30 pm, edited 1 time in total.
Reason: Edited to remove extraneous troubleshooting information
Reason: Edited to remove extraneous troubleshooting information
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Can't send.
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true is the settings for the SMTP server that you are using for the Gmail IMAP account. That looks fine.
I suggest you temporarily disable (or uninstall) your anti-virus scanner and then try sending again. Some anti-virus scanners such as Mcafee frequently cause problems due to a automated update of the AV software that doesn't play nicely with the latest version of Thunderbird. I used Avast! for many years, then BitDefender, but now rely upon Windows Defender. Its gotten good enough that "The most recent test on AV-Test, an independent test site for security solutions, awarded Windows Defender Antivirus a perfect score. Microsoft's security program got the perfect score in protection, performance, and usability." according to https://www.ghacks.net/2019/08/03/windo ... are-of-50/ in August.
I suggest you temporarily disable (or uninstall) your anti-virus scanner and then try sending again. Some anti-virus scanners such as Mcafee frequently cause problems due to a automated update of the AV software that doesn't play nicely with the latest version of Thunderbird. I used Avast! for many years, then BitDefender, but now rely upon Windows Defender. Its gotten good enough that "The most recent test on AV-Test, an independent test site for security solutions, awarded Windows Defender Antivirus a perfect score. Microsoft's security program got the perfect score in protection, performance, and usability." according to https://www.ghacks.net/2019/08/03/windo ... are-of-50/ in August.
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Can't send.
Using Windows Defender. Updated Windows to latest version.still a problem. By the way. when I bring it up, it complains something about Imap. How does one turn off Defender?tanstaafl wrote:OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true is the settings for the SMTP server that you are using for the Gmail IMAP account. That looks fine.
I suggest you temporarily disable (or uninstall) your anti-virus scanner and then try sending again. Some anti-virus scanners such as Mcafee frequently cause problems due to a automated update of the AV software that doesn't play nicely with the latest version of Thunderbird. I used Avast! for many years, then BitDefender, but now rely upon Windows Defender. Its gotten good enough that "The most recent test on AV-Test, an independent test site for security solutions, awarded Windows Defender Antivirus a perfect score. Microsoft's security program got the perfect score in protection, performance, and usability." according to https://www.ghacks.net/2019/08/03/windo ... are-of-50/ in August.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Can't send.
See https://www.howtogeek.com/howto/15788/h ... rn-it-off/
I'm using version 1903 (OS Build 18362.476) of Windows 10 Home according to winver.
"By the way. when I bring it up, it complains something about Imap. "
I'm curious. What is the full error message? Windows Defender should be unaware of IMAP since its a network protocol that isn't used until you start a email client. Its not a separate executable or a windows service.
I'm using version 1903 (OS Build 18362.476) of Windows 10 Home according to winver.
"By the way. when I bring it up, it complains something about Imap. "
I'm curious. What is the full error message? Windows Defender should be unaware of IMAP since its a network protocol that isn't used until you start a email client. Its not a separate executable or a windows service.
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Can't send.
Sending of the message failed.tanstaafl wrote:See https://www.howtogeek.com/howto/15788/h ... rn-it-off/
I'm using version 1903 (OS Build 18362.476) of Windows 10 Home according to winver.
"By the way. when I bring it up, it complains something about Imap. "
I'm curious. What is the full error message? Windows Defender should be unaware of IMAP since its a network protocol that isn't used until you start a email client. Its not a separate executable or a windows service.
Failed due to unexpected error 80004005. No description is available.
The message could not be sent using Outgoing server (SMTP) smtp.gmail.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Can't send.
That's SMTP (sending mail) not IMAP (checking for new mail and fetching mail)
Try adding a exclusion/exception for Thunderbird in Windows Defender.
Try adding a exclusion/exception for Thunderbird in Windows Defender.
- walkerpbus
- Posts: 1188
- Joined: August 15th, 2004, 2:11 pm
- Location: Duncanville, TX, USA
Re: Can't send.
how? BTW< I think it is Google: see below the missing stuff after Google & I don't know what or how to correcttanstaafl wrote:That's SMTP (sending mail) not IMAP (checking for new mail and fetching mail)
Try adding a exclusion/exception for Thunderbird in Windows Defender.
Application Basics
Name: Thunderbird
Version: 68.2.2
Build ID: 20191105113228
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.2.2
OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 0/0
Disabled
Remote Processes: 0
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Extensions
Name
Version
Enabled
ID
Amazon.com
1.1
true
amazondotcom@search.mozilla.org
Bing
1.0
true
bing@search.mozilla.org
DuckDuckGo
1.0
true
ddg@search.mozilla.org
1.0
true
google@search.mozilla.org
Grammar Checker
0.9
true
grammarchecker@codedgers.com
Lightning
68.2.1
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Lightning Calendar Tabs
2.3
true
lightningcalendartabs@jlx.84
LookOut (fix version)
2.0.0
true
lookout@s3_fix_version
Open Google Calendar
1.4
true
opengooglecalendar@glicer
Provider for CalDAV & CardDAV
1.5
true
dav4tbsync@jobisoft.de
Provider for Google Calendar
68.2.1
true
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Quicktext
2.6
true
{8845E3B3-E8FB-40E2-95E9-EC40294818C4}
Signature Switch
1.8.2
true
{2ab1b709-ba03-4361-abf9-c50b964ff75d}
TbSync
2.7
true
tbsync@jobisoft.de
ThunderHTMLedit
2.3.1
true
jorgk@thunderHTMLedit
1.0
true
twitter@search.mozilla.org
Wikipedia (en)
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Security Suite by F-Secure
Antispyware:
Firewall: Windows Firewall
[edited by moderator tanstaafl] to eliminate lots of irrelevant information from help -> troubleshooting information
Win 10 Pro desktop, but now 64-bit latest Windows 10. Usually latest or latest-1 Thunderbird on this machines.
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Can't send.
"BTW< I think it is Google: see below the missing stuff after Google & I don't know what or how to correct"
What do you think is missing? You have two gmail IMAP accounts with SMTP servers plus several add-ons to use google services.
A qoogle search for "add exception windows defender" found https://support.microsoft.com/en-us/hel ... s-security as the first search result and https://winaero.com/blog/exclusions-win ... indows-10/ as the second.
What do you think is missing? You have two gmail IMAP accounts with SMTP servers plus several add-ons to use google services.
A qoogle search for "add exception windows defender" found https://support.microsoft.com/en-us/hel ... s-security as the first search result and https://winaero.com/blog/exclusions-win ... indows-10/ as the second.
-
- Posts: 521
- Joined: July 3rd, 2009, 4:20 am
Re: Can't send.
I have the problem 80004005 and I don't know what to do. I need help because I have 9 accounts gmail in one of my installations and some goes well and other not.
I have deleted the OAuth2 option for simple password, but the problem continues .
I would like a new simple step by step depuration.
Best Regards
I have deleted the OAuth2 option for simple password, but the problem continues .
I would like a new simple step by step depuration.
Best Regards
- tanstaafl
- Moderator
- Posts: 49647
- Joined: July 30th, 2003, 5:06 pm
Re: Can't send.
Please stop posting the same problem in multiple threads. Locked.