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I want to copy and save profiles folder

User Help for Mozilla Thunderbird
ghuareg
 
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Joined: January 16th, 2018, 5:41 am

Post Posted March 18th, 2020, 1:14 pm

As title, but when I try to paste the folder to,say, Desktop, I am stopped with a message that parent lock is still open. I can't find any method to completely close Thunderbird.

Background is that I seem unable to send or receive emails from/to my ISP address, or from/to web based ones. My wife, however, sends and receives with her IPad, as
presumably, they bypass Thunderbird. My intention is to completely erase TB from my system and make a clean install.
Will that work, or os something else mucking up things?

Help please! :cry:

DanRaisch
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Post Posted March 18th, 2020, 1:56 pm

Have you tried using Windows Task Manager to close all instances of Thunderbird that may be running before trying to copy the profile folder?

tanstaafl
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Post Posted March 18th, 2020, 2:01 pm

parent.lock file is a temporary file that is created when Thunderbird is open, and should be automatically deleted when it closes. http://kb.mozillazine.org/Profile_in_use has more information about it.

I suggest you reboot to make certain Thunderbird is fully closed. Sometimes it doesn't shut down correctly, which can cause the parent.lock file not to be deleted. Then manually delete the parent.lock file if it still exists and copy the profile wherever you want.

FYI When windows complains about a temporary file (like parent.lock) still being open you can just tell it to skip that file.

What version are you using? 68.6.0 is the latest but you might find it easier to stick with 60.9.1 for a while. That will also let you run more of your favorite add-ons as many have not been re-written for version 68.*. See http://kb.mozillazine.org/Go_back_to_an ... hunderbird for a download link if you want to do that.

ghuareg
 
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Joined: January 16th, 2018, 5:41 am

Post Posted March 18th, 2020, 4:15 pm

Thanks, it's 68.6.0 I shall change to the older version, but am unsure how to make certain I get it. How do I, please?

tanstaafl
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Post Posted March 18th, 2020, 4:28 pm

Did you read http://kb.mozillazine.org/Go_back_to_an ... hunderbird ?

It has a link to the download web site for older versions of setup programs and explains how to figure out where what you want is stored. You probably want http://ftp.mozilla.org/pub/thunderbird/ ... n32/en-US/ (32-bit) or http://ftp.mozilla.org/pub/thunderbird/ ... n64/en-US/ (64-bit)

You might need to add a --allow-downgrade command line argument to the "target" field in the Thunderbird shortcut if you were using a profile that was created by version 68.

ghuareg
 
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Joined: January 16th, 2018, 5:41 am

Post Posted March 19th, 2020, 4:02 am

@tanstaafl I have read it and with considerable confusion managed to download the older version.
However, after switching off the computer, which I seldom do, last evening and thus rebooting TB, starting my system up released all the mail I'd been unable to access.
It's all very weird; I am confused, whether I'd still be advised to revert to 60.9.1.

Thanks to all. :)

tanstaafl
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Post Posted March 19th, 2020, 8:29 am

If everything is working then I suggest sticking with what you have installed.

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