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Recommend you skip version 78 for now

User Help for Mozilla Thunderbird
EmailedBeyondBelief
 
Posts: 6
Joined: July 28th, 2020, 6:01 pm

Post Posted July 29th, 2020, 4:55 pm

Thanks for the hints, I've already recovered the addresses to csv files by opening the MAB files in Excel and manually adjusting the data. I have even successfully imported them into a test profile. The issue is that the Address book application doesn't seem to want to function under her profile (it works fine the new profile). Anytime I attempt to import the addresses, I get 'An error occurred importing addresses from Text file …' and nothing is imported.

Today, I tried a little reverse logic and copied her Mail folder from the broken profile to the new one (where I successfully imported the Address books to). Of course, when I launched TB and configured her email account, no emails showed up. A little more digging revealed that her email was stored under the original email provider's folder she was using when I set up TB years ago. In the new profile it created a folder named for her current provider, so TB didn't look in the right place. I shutdown TB, renamed the new provider's folder to .old and the old provider's folder to the new name and restarted TB. Hallelujah - it worked. A little more tweaking and her new client is pretty much functional.

Thank you for putting the second set of eyes on this, I sometimes find that describing things to others helps me look at a problem in new ways. I still agree that jumping 78 is a bad idea right now. (My TB is on 78.0.1).

EmailedBeyondBelief
 
Posts: 6
Joined: July 28th, 2020, 6:01 pm

Post Posted July 29th, 2020, 5:16 pm

Thanks for the hints, I've already recovered the addresses to csv files by opening the MAB files in Excel and manually adjusting the data. I have even successfully imported them into a test profile. The issue is that the Address book application doesn't seem to want to function under her profile (it works fine the new profile). Anytime I attempt to import the addresses, I get 'An error occurred importing addresses from Text file …' and nothing is imported.

Today, I tried a little reverse logic and copied her Mail folder from the broken profile to the new one (where I successfully imported the Address books to). Of course, when I launched TB and configured her email account, no emails showed up. A little more digging revealed that her email was stored under the original email provider's folder she was using when I set up TB years ago. In the new profile it created a folder named for her current provider, so TB didn't look in the right place. I shutdown TB, renamed the new provider's folder to .old and the old provider's folder to the new name and restarted TB. Hallelujah - it worked. A little more tweaking and her new client is pretty much functional.

Thank you for putting the second set of eyes on this, I sometimes find that describing things to others helps me look at a problem in new ways. I still agree that jumping 78 is a bad idea right now. (My TB is on 78.0.1).

EmailedBeyondBelief
 
Posts: 6
Joined: July 28th, 2020, 6:01 pm

Post Posted July 29th, 2020, 5:16 pm

BTW, I also just read some the info you posted about the blank preview. I tried running in safe mode 1st by selecting Disable all add-ons, with no change. Then agin with Reset toolbars and controls selected. this time it corrected the issue. So again, thank you.

EmailedBeyondBelief
 
Posts: 6
Joined: July 28th, 2020, 6:01 pm

Post Posted July 29th, 2020, 8:14 pm

Thanks for the hints, I've already recovered the addresses to csv files by opening the MAB files in Excel and manually adjusting the data. I have even successfully imported them into a test profile. The issue is that the Address book application doesn't seem to want to function under her profile (it works fine the new profile). Anytime I attempt to import the addresses, I get 'An error occurred importing addresses from Text file …' and nothing is imported.

Today, I tried a little reverse logic and copied her Mail folder from the broken profile to the new one (where I successfully imported the Address books to). Of course, when I launched TB and configured her email account, no emails showed up. A little more digging revealed that her email was stored under the original email provider's folder she was using when I set up TB years ago. In the new profile it created a folder named for her current provider, so TB didn't look in the right place. I shutdown TB, renamed the new provider's folder to .old and the old provider's folder to the new name and restarted TB. Hallelujah - it worked. A little more tweaking and her new client is pretty much functional.

Thank you for putting the second set of eyes on this, I sometimes find that describing things to others helps me look at a problem in new ways. I still agree that jumping 78 is a bad idea right now. (My TB is on 78.0.1).
-----------------------------
BTW, I also just read some the info you posted about the blank preview. I tried running in safe mode 1st by selecting Disable all add-ons, with no change. Then again with Reset toolbars and controls selected. This time it corrected the issue. So again, thank you.

EmailedBeyondBelief
 
Posts: 6
Joined: July 28th, 2020, 6:01 pm

Post Posted July 30th, 2020, 8:16 pm

Thanks for the hints, I've already recovered the addresses to csv files by opening the MAB files in Excel and manually adjusting the data. I have even successfully imported them into a test profile. The issue is that the Address book application doesn't seem to want to function under her profile (it works fine in the new profile). Anytime I attempt to import the addresses, I get 'An error occurred importing addresses from Text file …' and nothing is imported.

Last night, I tried a little reverse logic and copied her Mail folder from the broken profile to the new one (where I successfully imported the Address books to). Of course, when I launched TB and configured her email account, no emails showed up. A little more digging revealed that her email was stored under the original email provider's folder she was using when I set up TB years ago. In the new profile it created a folder named for her current provider, so TB didn't look in the right place. I shutdown TB, renamed the new provider's folder to .old and the old provider's folder to the new name and restarted TB. Hallelujah - it worked. A little more tweaking and her new profile is pretty much functional.

Thank you for putting the second set of eyes on this, I sometimes find that describing things to others helps me look at a problem in new ways. I still agree that jumping 78 is a bad idea right now. (My TB is on 78.0.1).
-----------------------------
BTW, I also read some the info you posted about the blank preview. I tried running in safe mode 1st by selecting Disable all add-ons, with no change. Then again with Reset toolbars and controls selected. this time it corrected the issue. So again, thank you.

jaizan
 
Posts: 2
Joined: April 4th, 2020, 2:38 am

Post Posted August 6th, 2020, 8:28 am

I just upgraded to 78 & have regretted it.

All the legacy add ons are not available, so just like with Firefox, Mozilla are removing the main reason why I have chosen to use this piece of software.

In particular, I like to view 3 e-mail accounts with one inbox and use the "Account Colors" app to shade the background messages to each account in a different colour. That option appears to no longer be available. I'm currently looking for alternative software.

tanstaafl
Moderator

User avatar
 
Posts: 46695
Joined: July 30th, 2003, 5:06 pm

Post Posted August 6th, 2020, 8:41 am

"I'm currently looking for alternative software."

Why not just go back to 68 or 60 for a couple of months and then see if your favorite add-ons have been updated (or a alternative written)?

See http://kb.mozillazine.org/Go_back_to_an ... hunderbird
If you want to reuse your existing profile add a --allow-downgrade command line argument to the shortcut.

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