Embedded photos or graphics don't send

User Help for Mozilla Thunderbird
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KennyReff
Posts: 19
Joined: May 19th, 2009, 7:32 am

Embedded photos or graphics don't send

Post by KennyReff »

HI all. I've got v78.13.0 and a new problem has cropped up. When I paste an image into an outgoing email, it shows up fine in the draft window. If I save it, it shows up fine in the draft folder. But when I send it, the pasted image disappears and this is reflected in a smaller byte count of the email. Any ideas? Thanks!!
User avatar
tanstaafl
Moderator
Posts: 49647
Joined: July 30th, 2003, 5:06 pm

Re: Embedded photos or graphics don't send

Post by tanstaafl »

Try using insert -> image rather than copy&paste (which works fine for me with 78.13.0)

Use view -> message source or control-U and see if you can spot the headers for where the image is stored. What are they? For example when I copied and pasted a jpeg image it added a section that started with the following:

--------------098BAA829D17A908FC1BB24C
Content-Type: image/jpeg;
name="aiblnffjigmjfibk.jpg"
Content-Transfer-Encoding: base64
Content-ID: <part1.E2B4D775.49A489DE@fastmail.fm>
Content-Disposition: inline;
filename="aiblnffjigmjfibk.jpg"

/9j/4AAQSkZJRgABAQEASABIAAD/2wBDAAIBAQEBAQIBAQECAgICAgQDAgICAgUEBAMEBgUG
BgYFBgYGBwkIBgcJBwYGCAsICQoKCgoKBggLDAsKDAkKCgr/2wBDAQICAgICAgUDAwUKBwYH
CgoKCgoKCgoKCgoKCgoKCgoKCgoKCgoKCgoKCgoKCgoKCgoKCgoKCgoKCgoKCgoKCgr/wAAR

followed by pages of more of the big block of characters, which is the base64 encoded data for the image. Notice the Content-Type: image/jpeg; header and the Content-Disposition: inline; header.
KennyReff
Posts: 19
Joined: May 19th, 2009, 7:32 am

Re: Embedded photos or graphics don't send

Post by KennyReff »

Thanks, tanstaafl. When I compose the message, it does indeed have the header you described. This is true both when I do a cut and paste as well as when I use the Insert/Image command. When I save it as a draft and view the source, I get the code below. But when I send it and then look at the source all that is totally gone.


--------------771E5B714CC0334EF9908EC1
Content-Type: image/png;
name="Screen shot.png"
Content-Transfer-Encoding: base64
Content-ID: <part1.B0FD46AB.85680F3E@limelightdc.com>
Content-Disposition: inline;
filename="Screen shot.png"
User avatar
tanstaafl
Moderator
Posts: 49647
Joined: July 30th, 2003, 5:06 pm

Re: Embedded photos or graphics don't send

Post by tanstaafl »

Try sending a message to yourself and then looking at the raw message source of the copy you got in the inbox (not whats in sent folder) to see if that MIME section is missing. If it is, compare the Content-type header near the Subject with the same message in your sent folder. See if they're the same.

I'm trying to figure out if the MIME section with the message got dropped somehow before or after the smtp server actually sent the message.
KennyReff
Posts: 19
Joined: May 19th, 2009, 7:32 am

Re: Embedded photos or graphics don't send

Post by KennyReff »

Okay, tanstaafl, I did what you suggested. Below is code comparing when the message it's sitting in the draft folder vs when it's been received.
BTW, I've also tested this from another account (a gmail account) and the same thing happens, even with a different SMTP server.
~Kenny


** SITTING IN DRAFT FOLDER: **

From - Sun Sep 12 15:09:23 2021
X-Mozilla-Status: 0000
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
FCC: mailbox://nobody@Local%20Folders/Sent
X-Identity-Key: id3
X-Account-Key: account4
To: Kenny Reff <kennyreff@gmail.com>
From: Kenny Reff <kr@limelightdc.com>
Subject: Embed test
Message-ID: <cd87b98c-625f-8a14-5cfe-049a5be96e05@limelightdc.com>
Date: Sun, 12 Sep 2021 15:09:23 -0400
X-Mozilla-Draft-Info: internal/draft; vcard=0; receipt=0; DSN=0; uuencode=0;
attachmentreminder=0; deliveryformat=4
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:78.0)
Gecko/20100101 Thunderbird/78.13.0
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="------------A28FC3A0084FB2AC52FF4F11"
Content-Language: en-US

This is a multi-part message in MIME format.
--------------A28FC3A0084FB2AC52FF4F11
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: 7bit

<html>
<head>

<meta http-equiv="content-type" content="text/html; charset=UTF-8">
</head>
<body text="#ffffff" bgcolor="#000000">
Embed test<br>
<br>
<img src="cid:part1.E6B31B9F.B6593DB7@limelightdc.com" alt="">
<pre class="moz-signature" cols="72">--
Kenny Reff, Digital Creator
<a class="moz-txt-link-abbreviated" href="http://www.LimelightDC.com">www.LimelightDC.com</a>
703-626-3167


</pre>
</body>
</html>

--------------A28FC3A0084FB2AC52FF4F11
Content-Type: image/png;
name="fgelijeinndfefpj.png"
Content-Transfer-Encoding: base64
Content-ID: <part1.E6B31B9F.B6593DB7@limelightdc.com>
Content-Disposition: inline;
filename="fgelijeinndfefpj.png"

iVBORw0KGgoAAAANSUhEUgAAA8QAAAKGCAYAAACMS1IkAAAK12lDQ1BJQ0MgUHJvZmlsZQAA
SImVlwdQU9kax8+96SGhBSKd0HtvAaSE0EKXDqISkkBCiSEhqIidxRVcCyoioK7oioiCqysg
NsSCbVHsfYMsCuq6WLChZm/gEdx9896b982cnN98+c5XTu6d+QcAcjhbJMqH1QEoEBaJ48OC
[IT GOES ON AFTER THIS W MORE CODE]

================
================


** WHEN RECEIVED. **

From - Sun Sep 12 15:38:23 2021
X-Account-Key: account4
X-UIDL: UID190474-1363358370
X-Mozilla-Status: 0000
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
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Return-path: <kennyreff+caf_=kr=limelightdc.com@gmail.com>
Envelope-to: kr@limelightdc.com
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(envelope-from <kr@limelightdc.com>)
id 1mPVGY-001sx2-0U
for kennyreff@gmail.com; Sun, 12 Sep 2021 13:35:50 -0600
From: Kenny Reff <kr@limelightdc.com>
Subject: Embed test
To: Kenny Reff <kennyreff@gmail.com>
Message-ID: <d0bd11c9-7ec0-6d43-7135-a6df799d060d@limelightdc.com>
Date: Sun, 12 Sep 2021 15:35:47 -0400
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:78.0)
Gecko/20100101 Thunderbird/78.13.0
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8; format=flowed
Content-Transfer-Encoding: 7bit
Content-Language: en-US
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - box6086.bluehost.com
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X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain - limelightdc.com
X-BWhitelist: no
X-Source-IP: 68.238.164.246
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X-Source:
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Embed test

--
Kenny Reff, Digital Creator
http://www.LimelightDC.com
703-626-3167
User avatar
tanstaafl
Moderator
Posts: 49647
Joined: July 30th, 2003, 5:06 pm

Re: Embedded photos or graphics don't send

Post by tanstaafl »

The draft has Content-Type: multipart/related;. (means it has multiple parts) while the received message has Content-Type: text/plain; (means it just has a plain text message body). The MIME section storing the image wasn't just silently removed, a HTML message body and a section storing the image were replaced by a message with a plain text message body and no mention of having multiple parts.

The draft's unique identifier is Message-ID: <cd87b98c-625f-8a14-5cfe-049a5be96e05@limelightdc.com> . It was replaced with Message-ID: <d0bd11c9-7ec0-6d43-7135-a6df799d060d@limelightdc.com> in the received copy. That's not supposed to happen (in general).

My first impression (if I didn't know the history) would be that the two messages were different messages. However, relying upon a draft copy forces you to make many assumptions. That is why I had asked you to compare the copy in your sent folder with the received message in the inbox.
KennyReff
Posts: 19
Joined: May 19th, 2009, 7:32 am

Re: Embedded photos or graphics don't send

Post by KennyReff »

Oh, I'm sorry. I misunderstood. And BTW, thanks SO much for taking all this time with me. Okay, below are the two to compare again.

** CODE FROM MESSAGE IN SENT FOLDER **

From - Sun Sep 12 15:35:50 2021
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00800000
X-Mozilla-Keys:
From: Kenny Reff <kr@limelightdc.com>
Subject: Embed test
To: Kenny Reff <kennyreff@gmail.com>
Message-ID: <d0bd11c9-7ec0-6d43-7135-a6df799d060d@limelightdc.com>
Date: Sun, 12 Sep 2021 15:35:47 -0400
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:78.0)
Gecko/20100101 Thunderbird/78.13.0
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8; format=flowed
Content-Transfer-Encoding: 7bit
Content-Language: en-US

Embed test

--
Kenny Reff, Digital Creator
http://www.LimelightDC.com
703-626-3167


===========================================
===========================================


** CODE FROM MESSAGE IN INBOX FOLDER **

From - Sun Sep 12 15:38:23 2021
X-Account-Key: account4
X-UIDL: UID190474-1363358370
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys: $label1
Return-Path: <kennyreff+caf_=kr=limelightdc.com@gmail.com>
Delivered-To: kr@limelightdc.com
Received: from box6086.bluehost.com
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Subject: Embed test
To: Kenny Reff <kennyreff@gmail.com>
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Embed test

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Kenny Reff, Digital Creator
http://www.LimelightDC.com
703-626-3167
User avatar
tanstaafl
Moderator
Posts: 49647
Joined: July 30th, 2003, 5:06 pm

Re: Embedded photos or graphics don't send

Post by tanstaafl »

Sent folder:

Message-ID: <d0bd11c9-7ec0-6d43-7135-a6df799d060d@limelightdc.com>
Content-Type: text/plain; charset=utf-8; format=flowed

Inbox:

Message-ID: <d0bd11c9-7ec0-6d43-7135-a6df799d060d@limelightdc.com>
Content-Type: text/plain; charset=utf-8; format=flowed

This time they're consistent, but there is no sign that the message ever had a image. It looks like the changes are occurring after you pressed the send button, but before the message is sent. Is there some other process such as a anti-virus scanner proxy or some sort of security software that has its hooks in sending a message?

Do you have the "send options" in the (global) settings configured to "send a message as plain text if possible"? Sometimes upgrades modify settings, though usually it does that only to settings with unusual values.

Is the recipient listed as being preferring to receive HTML in their contact in the address book?
KennyReff
Posts: 19
Joined: May 19th, 2009, 7:32 am

Re: Embedded photos or graphics don't send

Post by KennyReff »

By George, I think you found it! I did not have "send a message as plain text if possible" set. That much I knew to look for. However, I missed Send Options button and in the event it doesn't' know if the recipient can handle HTML, the dropdown was set to convert to plain text. Very simple solution. Hitting myself that I didn't check that. Thank you so much for all the time you spent with me. Very appreciative!
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