Not all sent mail showing up in sent folder

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need_sleep
Posts: 11
Joined: August 11th, 2014, 11:35 am

Not all sent mail showing up in sent folder

Post by need_sleep »

Yesterday I sent an email to a new contact. Today I am looking for that conversation in the Sent folder as I wish to add to it. It's not there.
Double checking my settings I go into Account Settings / (my email address) / Copies & Folders.

When sending messages, automatically:
[checked] Place a copy in Sent folder on (my email address)

Why is the Sent folder not able to capture all mail being sent?
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DanRaisch
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Posts: 127187
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Not all sent mail showing up in sent folder

Post by DanRaisch »

Who is the email provider?
How is the account set up, as POP or IMAP? In Thunderbird the menu path is Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.
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