Account Setup problem

User Help for Mozilla Thunderbird
Post Reply
JDG80
Posts: 3
Joined: November 13th, 2022, 3:44 pm

Account Setup problem

Post by JDG80 »

Using ver 102.4.1 I run into an error message when setting up an account on an existing email address on a 'new' windows 10 computer.
I enter a name, existing email address, and the password. It finds IMAP and Pop3 configurations with the correct incoming and outgoing settings I use on the retiring Windows 7 computer (cracked screen).
It checks password for a long time. When I get bored and switch between Pop3, and IMAP, I get the error message, "incoming server already exists" I click 'OK', message disappears but nothing else happens.
I try manual setup, and see the correct incoming and outgoing server settings. I click re-test and it comes back the the same server settings. I click 'done' and get the same error message. The account does not set up. Any ideas?
Thanks.
John.
User avatar
DanRaisch
Moderator
Posts: 127185
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: Account Setup problem

Post by DanRaisch »

Who is the email provider?
JDG80
Posts: 3
Joined: November 13th, 2022, 3:44 pm

Re: Account Setup problem

Post by JDG80 »

I am using Shaw.ca. They cannot help and referred me to Thunderebird help
User avatar
tanstaafl
Moderator
Posts: 49647
Joined: July 30th, 2003, 5:06 pm

Re: Account Setup problem

Post by tanstaafl »

See https://support.shaw.ca/t5/internet-art ... /ta-p/6731

Are you using imap.shaw.ca for the IMAP account and pop.shaw.ca for the POP account, with ssl/tls?
JDG80
Posts: 3
Joined: November 13th, 2022, 3:44 pm

Re: Account Setup problem

Post by JDG80 »

thanks for the suggestions, All works now
John
Post Reply