Software Update Failed

MTOakey · Post by **MTOakey** » February 27th, 2008, 4:45 pm

I also had the same issue of 'failure of update' to "version 2.0.0.12 (20080213)" and after a quick search on www.metacrawler.com and perusing only a few sites I was able to determine that the problem was indeed the "webcam" .
I unplugged it, and killed the process tree for the cam software (no reboot of machine was necessary) , restarted "Thunderbird" and it did the update no problem and all is wonderful in my world again...

Guest · Post by **Guest** » February 27th, 2008, 4:59 pm

KMS wrote:Alright, apparently my Logitech QuickCam program did not allow me to re-install the update properly. After uninstalling this program, I found that all of my e-mails were intact when I started over from scratch.

Thanks for this. All I had to do was stop the LOgitech program then try again.

But this is ridiculous! What has Logitech to do with Mozilla, and vice versa?

How about the two companies collaborate, or failing that issue more detailed installation instructions.

I was here at work and starting to get really pissed off, except that I long ago learned to redefine the IT business as Frustration Management.

Gil

Moguta · Post by **Moguta** » February 27th, 2008, 5:09 pm

Anyone who has this problem (like I did), please VOTE for this bug: https://bugzilla.mozilla.org/show_bug.cgi?id=340535

The issue seems to have existed for quite some time, yet nothing has been done. And every time Thunderbird rolls out a new update, this thread grows larger. What about all the folks who may not know to ask here on MozillaZine, and just give up in frustration? There is absolutely no indication as to what the problem is, and few would expect that an external webcam program is at fault.

mkstalen · Post by **mkstalen** » February 27th, 2008, 5:31 pm

This process should work for anyone having this problem.
1st option is first shutdown Firefox also, for some reason Firefox also opens some of the Thunderbird dll's.
Retry the update.

If it still fails do the following:
Download the full installer for the update which you're trying to update to.
Go to the program files/Mozilla Thunderbird folder and delete all the files.
It will probably tell you the one or more cannot be removed (or you don't have permission to remove), this is because some other process has them open.
Download "Process Explorer" from Microsoft. It's a neat little tool which can tell you which processes have which files open.
http://www.microsoft.com/technet/sysint ... lorer.mspx
Run process explorer and go to the Find->Find Handle or DLL, stick in the name of the file which you couldn't delete.
It will then find which process has that file open. (for me it was Omnipass)
Kill that process (or close the app which it belongs to)
Do this for all files which you couldn't delete.
Then run the full installer.
It should install with no problems.

Mr Rusty · Post by **Mr Rusty** » February 28th, 2008, 12:51 am

It isn't always the webcam. I get this prob, and have never had any sort of webcam, ever.

finnish · Post by **finnish** » February 28th, 2008, 10:13 am

Unbelievable. Quickcam was guilty for failed update.
Killing quickcam process solved the problem. so weird.

jsaaymi · Post by **jsaaymi** » May 2nd, 2008, 2:18 pm

The exited the Logitech QuickCam from the taskbar and it worked for me. I think it was a problem with the QuickCam.

Tigra · Post by **Tigra** » May 2nd, 2008, 5:26 pm

Wies Guy wrote:Logitech Webcam software was the problem. If you go to the update log file in Thunderbird under your Local Setting directory under Documents and Settings it will show you what file (ie program) is causing the update failure.

It has been almost a year since the last entry, but the problem still remains. The auto-update of Thunderbird to 2.0.0.14 failed, it was only by luck that I found this list of problem/solution.

If the T/B installer cannot circumvent the issue with the Logitech camera, can it at least alert the user to shutdown the webcam software?

Post by **Daifne** » May 2nd, 2008, 7:12 pm

Actually, it was only three hours from the last entry to yours...

Guest · Post by **Guest** » May 24th, 2008, 2:53 am

very helpful comment. Thank you

jimbo123456789 · Post by **jimbo123456789** » July 24th, 2008, 7:09 pm

Thanks for the tip. I renamed the file and the update worked.

boucq · Post by **boucq** » July 24th, 2008, 7:41 pm

I got so frustrated that I tried to uninstall thunderbird. Now it won't even uninstall. I am completly screwed. I wish I would have read this before getting so frustrated. Now what do I do. It still shows up in my programs but it won't uninstall. AAAAARGH

tamalita · Post by **tamalita** » July 24th, 2008, 8:54 pm

Wow, what luck that I found this thread. I have had my quickcam installed for quite a while, never had problems with Thunderbird updates until today ..... thanks for keeping this thread active!

russ123 · Post by **russ123** » July 24th, 2008, 9:15 pm

User: This parrot is dead, deceased, it is no long, it has unwound its mortal coil, it is dead...
Mozilla: nah... its just sleeping but if you do all the right things you can wake it up...

I thought they didn't let that San Francisco techno nerd out of jail and now I discover the city not only let him out they arranged for him to work for Mozilla on this update...

Seems to me the cure is in fact the disease

God help me but where is that copy of Outlook, I'm sorry Mr. Bill really I am, I'll never say a bad thing about you again, but please please please let me have my email

Post by **Daifne** » July 24th, 2008, 9:27 pm

Huh? Logitech has very poor coding in it's software and you blame Mozilla? Yea, right.

Software Update Failed

Update failed

Re: solved

workaround process which should work for anyone

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