Software Update Failed

[prinz]

You are right, but you do not need to *uninstall* the quickcam, just stopping it is enough to install a new version like 2.0 .

No need to mess about deleting directories etc. All I had to do was use Task Manager to end the process "Quickcam.exe", then click n the OK button.

The underlying fault in the installation process seems to be:
1. the message is not sufficiently informative (should include reference to "cancel any web cam processes"
2. should not loop indefinitely, but should offer Retry / Cancel

I really cannot believe it! but this works just fine!!!
THANK YOU SO MUCH!!!!!

[mediakip]

I stopped the Quickcam10.exe process in the task manager and the update applied.

Yepp. I did the same thing. Just opened taskmanager (ctrl+alt+del) and quit the actual process "quickcam.exe" and I could update Thunderbird. Weird, but it worked!

[aukew]

Thanks for all the (indirect) help: it is indeed the Logitech software that is the problem (and as I read the suggestion, I remembered it was the same with an earlier update): I uninstalled all webcam software and everything is working fine now.
PAW

[willowhaus]

Holy Carp!!

Well...same problem, same fix. Kill Quickcam.exe - update worked. WTF???

[abond]

After a short time of panic I stopped my logitech webcam service (camera was not even plugged in) and the update installed fine. Must be some file with a lock on it when the webcam service is running...

[Sorbukar]

Kudos to KMS and others. I was tearing my hair out until I saw this thread.

I did exit on quickcam and everything worked perfectly.

This seems to be a common enough error that it out to be in the error message really.

[mr44]

Same here.
Absolutely deperate after Thunderbird failed to accept updates.

Killing the QuickCam.exe the process contineud and update was installed.

Kind of annoying, this! Makes you wonder what else Logitech is influencing on your computer!

[macmls]

I just spent over an hour messing with this upgrade. I finally did shut down my AVG and Cam and it worked. I would appreciate these hints listed before the download starts. This happens to me on ONLY ONE computer every Thunderbird update (both have Cams, but the other has McAfee- do not have to shut these down). Hopefully knowing to shut these two things down now will prevent all the missed time working.

[scarter]

I'm sure glad I found this forum; I was having the same problem on Windows Vista, and unloaded the Quickcam starter, and presto, it worked. That is one of those obscure things that you'd never find but for user forums.

Thanks.

[DenTarthurdent39]

Yep - the problem was logitech quickcam software. Right click webcam icon on toolbar, click exit. Update runs successfully. Thanks to all posters.

[Sunnyk]

Same issue with me and I want to thank those who found this problem and solved it. God bless and keep you all

[Imageman]

Vista 64bit / 4GB memory / Core 2 CPU

Thanks to 'hans', for his simple solution. I discovered the problem last night, but was too tired to work it. I lost sleep over it actually, and was very grateful to hans when I was able to quickly recover and get to my important emails this morning. My questions is "what the hell is going on"?

Is there a way to disable 'auto-updates'? I don't see it . . . IM


PS: I also have a Logitech Quickcam Orbit

[Amsterdammer]

by the way:
this is a software update bug (P2) both Firefox and Thunderbird
the so called Logitec bug (mozMapi32.dll) is only an example for this issue
https://bugzilla.mozilla.org/show_bug.cgi?id=340535

[Gayze]

Please see my reply to a parallel topic:


http://forums.mozillazine.org/viewtopic ... 93#3272793

I have no webcam, no quickcam.exe process to shut down, and I had the saem problems upgrading Thunderbird this morning.

[trashed20]

closing out the quickcam application allowed to update to proceed for me as well.