Software Update Failed

Andy_FFox · Post by **Andy_FFox** » June 1st, 2007, 7:31 am

The update would not work for me either.

I right clicked on the Logitech icon in taskbar and clicked 'Exit' to close the app. Thunderbird updated fine.

Thanks to previous posters.

Guest · Post by **Guest** » June 1st, 2007, 9:43 am

Anonymous wrote:It seems they did not test the release on a third machine. Anyway just delete the folder named 0? under updates and TB will return to working.

thanks, that works fine.

charles.bigley · Post by **charles.bigley** » June 1st, 2007, 10:37 am

Anonymous wrote:You are right, but you do not need to *uninstall* the quickcam, just stopping it is enough to install a new version like 2.0 .

No need to mess about deleting directories etc. All I had to do was use Task Manager to end the process "Quickcam.exe", then click n the OK button.

The underlying fault in the installation process seems to be:
1. the message is not sufficiently informative (should include reference to "cancel any web cam processes"
2. should not loop indefinitely, but should offer Retry / Cancel

Guest · Post by **Guest** » June 1st, 2007, 12:01 pm

charles.bigley wrote:No need to mess about deleting directories etc. All I had to do was use Task Manager to end the process "Quickcam.exe", then click n the OK button.

The underlying fault in the installation process seems to be:
1. the message is not sufficiently informative (should include reference to "cancel any web cam processes"
2. should not loop indefinitely, but should offer Retry / Cancel

Thanks! I just exited the quickcam program (taskbar, right click, exit) and the update installed fine.

Guest · Post by **Guest** » June 1st, 2007, 3:09 pm

Exactly the same thing happened. Thunderbird did an update last night which wouldnt install. did a manual download which wouldnt install and suddenly I am left with no email at all. Was beginning to get a bit frantic and just spent half an hour trawling through mozilla website looking for help.

Thanks to this thread I find out its all because of Logitech...

So, a real big thank you to whoever noticed what the problem was! Perhaps someone ought to flag up the logitech problem in known issues? This must be happening to loads more of us. I expect that the less computer literate of us dont realise that when install instructions say close down other applications that there are usually about a dozen or so *e.g. logitech* that are running in the background anyway.

By the way, the new thunderbird looks good.

Post by **Daifne** » June 1st, 2007, 4:25 pm

It's already in this KB article: http://kb.mozillazine.org/Thunderbird_2 ... ion_issues

manson.1236 · Post by **manson.1236** » June 1st, 2007, 4:30 pm

Thank you!!!!!!!!!! Quick cam was my problem too. This forum is great!

meatcycle · Post by **meatcycle** » June 2nd, 2007, 11:16 am

Daifne wrote:It's already in this KB article: http://kb.mozillazine.org/Thunderbird_2 ... ion_issues

A lot of us seem to be getting a different error message than they one listed in that KB article. I looked at that KB article but until I saw this thread I didn't realize they were the same issue.

Guest · Post by **Guest** » June 2nd, 2007, 11:29 am

Thanks one and all. Quick Cam software stopped and camera unplugged and V2.0 here we are!

Paul

CTerrian · Post by **CTerrian** » June 2nd, 2007, 1:06 pm

I have a Logitech Webcam, but it's not running. It wasn't running when Thunderbird decided to update.
I clicked "Ok" to allow it to download the update, and when the install started, I got this error:
http://i17.tinypic.com/6au14qg.jpg

The only way to stop the install was doing a "Crl + Alt + Del" and stopping Thunderbird.exe process.

I then downloaded the old version: http://www.mozilla.com/en-US/thunderbird/all-older.html

Then rename "mozMapi32.OLD" to "mozMapi32.dll"

They've pissed me off for the last time. I did a little search, and found that Eudora has gone Open Source!
Yay!!
Downloaded Eudora, and now I'm Exporting my AddressBook from TB, so I can update Eudora.
Check it out:
http://www.eudora.com

CTerrian · Post by **CTerrian** » June 3rd, 2007, 12:32 pm

I have a Logitech Webcam, but it's not running. It wasn't running when Thunderbird decided to update.
I clicked "Ok" to allow it to download the update, and when the install started, I got this error:
http://i17.tinypic.com/6au14qg.jpg

The only way to stop the install was doing a "Crl + Alt + Del" and stopping Thunderbird.exe process.

I then downloaded the old version: http://www.mozilla.com/en-US/thunderbird/all-older.html

Then rename "mozMapi32.OLD" to "mozMapi32.dll"

They've pissed me off for the last time. I did a little search, and found that Eudora has gone Open Source!
Yay!!
Downloaded Eudora, and now I'm Exporting my AddressBook from TB, so I can update Eudora.
Check it out:
http://www.eudora.com

Joe Hoetzl · Post by **Joe Hoetzl** » June 15th, 2007, 9:59 am

Thanks to all who notice these silly idiosynchrosis

Re: Eudora - I used to use it all the time...as for the open source being any better/different from Thunderbird:

"An open source version of Eudora® is being developed by Mozilla and will be free of charge. "

Michael P · Post by **Michael P** » June 15th, 2007, 10:33 am

I had the same issues with installing the update.

The advice regarding exiting the Logitec Webcam was invaluable and fixed the problem.

Thanks to the contributors for the information. Very much appreciated.

mousdahl · Post by **mousdahl** » June 15th, 2007, 10:38 am

Yeah, uninstall the quickcam and it worked fine.

Amsterdammer · Post by **Amsterdammer** » June 15th, 2007, 11:33 am

Is this (Logitech) the first know issue without a Mozilla bug? Is this a Logitech bug?

Software Update Failed

Logitech software causing problems

Re: same 1.5.0.10 problem

Software update failed

Re: Software update failed

Thunderbird update error

Thanks for the notes on here re: logitech!

Update not installing correctly

Logitech Quickcam