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Missing sent folder

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Schiehallion13
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Post Posted July 25th, 2008, 11:35 am

Hi

I seem to have lost the 'sent' folder for one of my e-mail accounts on Thunderbird. Every other address has all the folders that should be there including ones that I created. I checked my settings and it is ticked to put my sent mail in this folder.

It is not something that I need to go into often, so I am not sure when it disappeared, but I need to check some old mail. Any ideas?

Cheers

Michael

BronxinNC
 
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Post Posted July 25th, 2008, 11:53 am

Michael,

This is a long shot, but make sure that in View>folders you don't have "unread" checked. Use "all"

Bronx
Mozilla/6.0 (Windows; U; Windows 7; en-US; Firefox/16 T'bird 16

47demoh9
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Post Posted July 25th, 2008, 1:36 pm

Hi Bronx

I checked that, and it is set to 'all', but thanks for trying. It is a strangs one, as I have used mozilla for a couple of years on the same pc, and I am the only one who has access to it. I updated the version of thunderbird a few weeks ago, but as the sent folder is not something I need very often, I have no idea of when it went missing.

Michael

DanRaisch
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Post Posted July 25th, 2008, 3:21 pm

Close Thunderbird and navigate to the profile folder -- http://kb.mozillazine.org/Profile_Folder

Locate the directory for the email account that is missing the Sent folder. In that directory, look for a file named Sent, with no file name extension. Post back here to let us know if the file is there.
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Schiehallion13
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Post Posted July 26th, 2008, 2:27 am

Hi

I have one Sent file in that folder, but it has the extensions .msf

Michael

DanRaisch
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Post Posted July 26th, 2008, 4:41 am

With Thunderbird closed, delete the file Sent.msf in that folder. Restart Thunderbird and send yourself a test message from that account. TB should create a new Sent file.
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Schiehallion13
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Post Posted July 27th, 2008, 9:24 am

Hi

I deleted that file, but it did not create a new sent folder on re start.

Thanks

Michael

DanRaisch
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Post Posted July 27th, 2008, 4:30 pm

Under Tools->Account Settings->Copies & Folders make certain that you have selected "Place a copy in" and that you have chosen a folder to be the Sent folder for that account.
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

Schiehallion13
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Post Posted August 2nd, 2008, 12:15 am

Hi DanRaisch

Sorry for the slow reply, but I have been unable to do as you asked due to another problem with Thunderbird. I receive mail to five e-mail addresses with no problem. However, recently I am unable to send mail from these acounts, When I try I get a Error 553 message which says because we've upgraded your BT Yahoo! Mail security to help prevent identity fraud and spam. And also: emails you send from non–BT Yahoo! Mail addresses via our SMTP servers may be blocked.

I followed the instructions given and authenticated all my accounts, but with the same results. I called the BT/Yahoo helpline who checked my account and said my addresses were fine, but blamed the e-mail program I was using (Thunderbird). To prove this, they installed Outlook Express, added the same e-mail accounts, and I can now send with no problem.

However, I think Thunderbird is a far supperior product, and as I have been using it for three years I would like it back.

Is there any way to fix this problem?

DanRaisch
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Post Posted August 2nd, 2008, 6:33 am

See this thread -- viewtopic.php?f=39&t=776095
Vista Home Premium 64 - FX 37.0.1 & TB 31.6.0 Win 8.1 - FX 37.0.1 and TB 31.6.0

Schiehallion13
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Post Posted August 6th, 2008, 4:10 am

Hi Dan Raisch

Thank you for your help with the above problem. I can now send mail through Thunderbird once again. and on doing so it created a new sent folder for me.

Is it now possible to recover all the mail I had in the sent folder before it disappeared?

Many thanks

Michael

DanRaisch
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Post Posted August 6th, 2008, 4:28 am

No. I'm sorry but if the file Sent with no filename extension was not in the directory with the Sent.msf file, the data seem to be lost.

You're welcome.
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Schiehallion13
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Post Posted August 6th, 2008, 11:36 pm

Hi Dan

Thanks for all your help.

DanRaisch
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Post Posted August 8th, 2008, 5:26 pm

You're welcome. I'm sorry it did not turn out better for you.
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Sisterchick
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Post Posted July 15th, 2010, 8:44 am

Just had to say thank you to Dan for all the information on the missing sent file. I've been having this problem for quite a while and couldn't figure it out, but this information fixed it :)

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