SeaMonkey can't retrieve email

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Peter Creasey
Posts: 1340
Joined: October 26th, 2007, 2:32 pm
Location: Texas

SeaMonkey can't retrieve email

Post by Peter Creasey »

Everything WAS working fine on my Windows XP laptop with SeaMonkey 2.48 but now it won't retrieve email. When trying it just shows the email address at the bottom screen and says "connected to [server address]". Sending email works fine.

This is true on two different email accounts -- gmail and compuserve.

What is suggested to remediate this?

Thanks!
. . . . . . . . . . Pete
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DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Re: SeaMonkey can't retrieve email

Post by DanRaisch »

What security software is running on that system?
Can you successfully log into each of those accounts using a browser and without encountering a Captcha screen?
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Peter Creasey
Posts: 1340
Joined: October 26th, 2007, 2:32 pm
Location: Texas

Re: SeaMonkey can't retrieve email

Post by Peter Creasey »

DanRaisch wrote:What security software is running on that system?
Can you successfully log into each of those accounts using a browser and without encountering a Captcha screen?
Dan, thank you for responding.

I'm using AVG Free...just like always.

And, yes, I can log in and retrieve messages online directly with SeaMonkey without any problem.
. . . . . . . . . . Pete
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DanRaisch
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Re: SeaMonkey can't retrieve email

Post by DanRaisch »

How is the account set up in Thunderbird, as POP or IMAP?
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Peter Creasey
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Joined: October 26th, 2007, 2:32 pm
Location: Texas

Re: SeaMonkey can't retrieve email

Post by Peter Creasey »

DanRaisch wrote:How is the account set up in Thunderbird, as POP or IMAP?
Dan, the accounts in SeaMonkey are set up as POP accounts.
. . . . . . . . . . Pete
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DanRaisch
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Re: SeaMonkey can't retrieve email

Post by DanRaisch »

Close the mail window. Log onto either of the accounts using the browser module and review and delete the oldest message in the inbox folder not yet downloaded to SeaMonkey. Open the mail window and see if any messages are received from that account.
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Peter Creasey
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Joined: October 26th, 2007, 2:32 pm
Location: Texas

Re: SeaMonkey can't retrieve email

Post by Peter Creasey »

Dan, I believe your earlier comment led me to the right remedy.

There was a lot going on when the problem was occurring which distracted me from focusing on AVG AntiVirus. I believe that was the problem.

After several gyrations with AVG, things seem to be back to normal.

Thanks again for your good assistance.
. . . . . . . . . . Pete
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DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
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Re: SeaMonkey can't retrieve email

Post by DanRaisch »

You're welcome. Glad you've resolved things.
I guess I should also have asked if AVG had updated or if any settings in that security software had been changed. That would have been helpful information.
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