MozillaZine

Seamonkey Crash on Email Account Creation Exit

User Help for Seamonkey and Mozilla Suite
Ross Caldwell
 
Posts: 1
Joined: April 14th, 2015, 2:27 am

Post Posted April 14th, 2015, 2:39 am

On creating a second email account, on clicking on Finish at the end of the wizard, SeaMonkey crashes. This is a repetitive problem. It crashes with the following message .....

We're Sorry

SeaMonkey had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

..... SeaMonkey then attempts to send a report but fails .....

The report if sent would have the following data (I have replaced the email address shown below with xxxx to protect the innocent. It is the same email address as is associated with this mozilla registration. ......

AdapterDeviceID: 0x2a42
AdapterDriverVersion: 8.15.10.2302
AdapterSubsysID: 00000000
AdapterVendorID: 0x8086
Add-ons: inspector%40mozilla.org:2.0.15,%7B59c81df5-4b7a-477b-912d-4e0fdf64e5f2%7D:0.9.91.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:2.33.1
AvailablePageFile: 4837011456
AvailablePhysicalMemory: 1754984448
AvailableVirtualMemory: 1719623680
BIOS_Manufacturer: Phoenix Technologies Ltd.
BlockedDllList:
BreakpadReserveAddress: 48037888
BreakpadReserveSize: 67108864
BuildID: 20150321194901
CrashTime: 1429002959
EMCheckCompatibility: true
Email: xxxx.xxxxxxxx@xxxx.xxx
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1428853193
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a42, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2302
D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers+
ProductID: {92650c4d-4b8e-4d2a-b7eb-24ecf4f6b63a}
ProductName: SeaMonkey
ReleaseChannel: release
SecondsSinceLastCrash: 440
StartupTime: 1429002538
SystemMemoryUsePercentage: 44
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 6597787648
TotalPhysicalMemory: 3179147264
TotalVirtualMemory: 2147352576
URL:
Vendor: Mozilla
Version: 2.33.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A63770EA-073A-45BE-B432-5FFB93152040}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A63770EA-073A-45BE-B432-5FFB93152040}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CF6F4652-11EA-4C17-B159-49347AEEB26B}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CF6F4652-11EA-4C17-B159-49347AEEB26B}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F70B3BB8-CB2D-4141-A001-049242D2E04B}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F70B3BB8-CB2D-4141-A001-049242D2E04B}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{55665B28-3F0B-45E1-85D6-67BD7CD31E1F}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{55665B28-3F0B-45E1-85D6-67BD7CD31E1F}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3CBA46F2-2CB9-473E-A1AF-32BCB6D75C56}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3CBA46F2-2CB9-473E-A1AF-32BCB6D75C56}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A63770EA-073A-45BE-B432-5FFB93152040}] SEQPACKET 9 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A63770EA-073A-45BE-B432-5FFB93152040}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CF6F4652-11EA-4C17-B159-49347AEEB26B}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CF6F4652-11EA-4C17-B159-49347AEEB26B}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

therube

User avatar
 
Posts: 18802
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted April 14th, 2015, 7:32 am

about:crashes, the related crash URL?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

barbaz
 
Posts: 1680
Joined: October 1st, 2014, 3:25 pm

Post Posted April 14th, 2015, 9:29 am

*Always* check the changelogs BEFORE updating that important software!

Emagine
 
Posts: 10
Joined: April 9th, 2015, 3:33 am

Post Posted April 14th, 2015, 10:58 pm

Hi Ross Caldwell,

Some SeaMonkey crashes are actually caused by Java or Flash. You need to use the latest versions of Java and Flash. Hope this will help you.

Regards,
Emagine
bodhost

barbaz
 
Posts: 1680
Joined: October 1st, 2014, 3:25 pm

Post Posted April 14th, 2015, 11:07 pm

Emagine wrote:Some SeaMonkey crashes are actually caused by Java or Flash

???
Really? :-s Plugins are run in a separate process... so that if plugin or plugin-container crashes that SeaMonkey doesn't crash too...

Also this crash is clearly about SeaMonkey Mail not SeaMonkey browser. I think plugins are disabled by default in Mail, so unless the OP enabled them manually for some reason, plugins are irrelevant to this issue.
*Always* check the changelogs BEFORE updating that important software!

patrickjdempsey

User avatar
 
Posts: 23734
Joined: October 23rd, 2008, 11:43 am
Location: Asheville NC

Post Posted April 14th, 2015, 11:38 pm

barbaz wrote:
Emagine wrote:Some SeaMonkey crashes are actually caused by Java or Flash

???
Really? :-s Plugins are run in a separate process... so that if plugin or plugin-container crashes that SeaMonkey doesn't crash too...


Only theoretically. Crashes in Flash have been bringing down SM and Fx quite a bit lately.
Tip of the day: If it has "toolbar" in the name, it's crap.
What my avatar is about: https://addons.mozilla.org/en-US/seamonkey/addon/sea-fox/

Peter Creasey

User avatar
 
Posts: 489
Joined: October 26th, 2007, 2:32 pm
Location: Texas

Post Posted April 2nd, 2018, 10:05 am

Has there been a solution or work-around for this problem as I am encountering it every time I click <finish>?

Thanks!
. . . . . . . . . . Pete

therube

User avatar
 
Posts: 18802
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted April 2nd, 2018, 1:25 pm

about:crashes, the related crash URL?
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

Peter Creasey

User avatar
 
Posts: 489
Joined: October 26th, 2007, 2:32 pm
Location: Texas

Post Posted April 2nd, 2018, 1:46 pm

therube wrote:
about:crashes, the related crash URL?


t, here's the Report ID bp-96a3cba3-c044-4e20-a125-704650180402 4/2/18 9:15 AM

Otherwise, I don't what you're asking for. It was an email operation that crashed.
. . . . . . . . . . Pete

frg
 
Posts: 563
Joined: December 15th, 2015, 1:20 pm

Post Posted April 3rd, 2018, 12:19 am

https://crash-stats.mozilla.com/report/ ... extensions

Not sure if this helps but please remove the obsolete venkman extension and upgrade DOMi to 2.17.1 (see release notes) and ChatZilla to the latest 0.9.93

This points to
https://bugzilla.mozilla.org/show_bug.cgi?id=857043

but no solution.

Try to temporarily disable avast.

FRG

Peter Creasey

User avatar
 
Posts: 489
Joined: October 26th, 2007, 2:32 pm
Location: Texas

Post Posted April 3rd, 2018, 7:08 am

F, sorry but everything you say, while being welcomed, is above my knowledge level.

Any thoughts appreciated!
. . . . . . . . . . Pete

Return to SeaMonkey Support


Who is online

Users browsing this forum: No registered users and 4 guests