MozillaZine

Email Account Disappeared

User Help for Seamonkey and Mozilla Suite
OldDudeDon
 
Posts: 4
Joined: August 24th, 2016, 9:52 am

Post Posted August 24th, 2016, 10:02 am

Something happened to my computer over night. I was attempting to copy a large set of files to a USB and something went wrong. This morning the computer was frozen and I I had to shut down (force) the computer. When I re-started. I now find that everything appears to be okay . . . except that in SeaMonkey when I go to check email it gives me the "set up new account" screen.

I did some Google searching and found a lot of 'missing emails' entries and/or 'missing profiles'. But, that doesn't seem to apply here. I have all my bookmarks, address books, etc. Just the email account itself is missing. When I look on the disk, it's all there. The profile.ini points to the profile which has all the appropriate folders and files. There is a 'mail' folder with all the subfolders, accounts and contents.

SeaMonkey is using that profile because everything except email shows up. It just doesn't seem to see that any accounts exist.

How should I proceed?

ElTxolo

User avatar
 
Posts: 2195
Joined: July 30th, 2007, 9:35 am
Location: Localhost

Post Posted August 24th, 2016, 1:16 pm

How to Ask Questions The Smart Way - How to Report Bugs Effectively ;)
Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20170313 SeaMonkey/2.49
Mozilla/5.0 (X11; Linux x86_64; rv:54.0) Gecko/20170322 SeaMonkey/2.51a2

OldDudeDon
 
Posts: 4
Joined: August 24th, 2016, 9:52 am

Post Posted August 24th, 2016, 3:33 pm

Okay, I just made a backup copy of my old profile. I created a new profile. When I ran it and tried to open email, it said I didn't have an account and gave me the create new account dialog. Next I tried copying the contents of the 'mail' folder from my old profile to my new profile. Same result.

Bottom line . . . I have a profile. I have the entire contents of my old profile's mail sub-folder. I cannot get SeaMonkey to recognize it.

Help?

DanRaisch
Moderator

User avatar
 
Posts: 115065
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 24th, 2016, 4:09 pm

You also need a file named prefs.js which would include the required settings for connecting with an existing email account. Is that file present in the profile? If reviewed i a text editor (with SeaMonkey closed) does the file include an entry reading "user_pref("mail.account.account1.server", "server1");"?

OldDudeDon
 
Posts: 4
Joined: August 24th, 2016, 9:52 am

Post Posted August 24th, 2016, 4:37 pm

The file was there (in both the old and new profiles), but the entry was not. I tried adding that entry, but it didn't work. I'm assuming it points to somewhere else where the actual server configuration (in this case the pop server at GMail) is stored.

Do I need to try to recreate the account manually then add back in the mail files located in the old profile?

OldDudeDon
 
Posts: 4
Joined: August 24th, 2016, 9:52 am

Post Posted August 24th, 2016, 7:25 pm

Okay. I rebuilt the account manually and copied in the files from my 'mail' sub-folder. All is well.

Thanks.

Return to SeaMonkey Support


Who is online

Users browsing this forum: No registered users and 4 guests