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emails disappeared

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mtwine
 
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Joined: February 6th, 2010, 11:21 am

Post Posted December 2nd, 2016, 4:13 am

When I opened my emails, one download froze the whole screen. I tried escape and contol/alt/del with no success. So I manually turned the computer off, waited a minute and turned it back on. All of the new emails had disappeared. How do I get them back? tx.

DanRaisch
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Post Posted December 2nd, 2016, 5:10 am

How is the account set up in SeaMonkey, as POP or IMAP?

mtwine
 
Posts: 73
Joined: February 6th, 2010, 11:21 am

Post Posted December 2nd, 2016, 5:13 am

Looking under Server Settings I see POP - is that what you're looking for? tx

DanRaisch
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Post Posted December 2nd, 2016, 5:34 am

Yes, it is.

See if this article is helpful -- http://kb.mozillazine.org/Disappearing_mail

mtwine
 
Posts: 73
Joined: February 6th, 2010, 11:21 am

Post Posted December 2nd, 2016, 5:47 am

I looked at this earlier but it doesn't seem to address this issue. Is there a way to find emails deleted by mistake. This link seems to address everything but that. tx.

mtwine
 
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Joined: February 6th, 2010, 11:21 am

Post Posted December 2nd, 2016, 5:52 am

i.e., deleted files that are not in the trash or any other files. tx

DanRaisch
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Post Posted December 2nd, 2016, 6:47 am

Messages are not stored as individual files, one per message. All messages in a given folder are stored in one file that has the name of the folder.

Try to manually recover the message:

* - Turn off Thunderbird and do not compact
* - Locate the file containing the message (same name as the folder in Thunderbird, no extension) in your profile
* - Delete the file with the same name and the extension .msf
* - Open the file without extension with Notepad (or another text editor)
* - Locate the messages that were unintentionally deleted
* - Change the status (X-Mozilla-Status) to all zero
* - Save that file
* - Restart Thunderbird

mtwine
 
Posts: 73
Joined: February 6th, 2010, 11:21 am

Post Posted December 2nd, 2016, 7:05 am

OK, I understand about half of this so you'll have to describe basics: where do I find my profile? Delete what file with the same name and extension - these emails were in my Inbox - delete that? I use Word - will that work for opening the file and how do I do that? Change the status? Also, I'm using SeaMonkey - does that matter? Sorry to be so ignorant! tx.

DanRaisch
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Post Posted December 2nd, 2016, 7:58 am

Find the Profile Folder

DanRaisch wrote:Locate the file containing the message (same name as the folder in Thunderbird, no extension) in your profile

That would be the file with the same name as the folder from which the messages disappeared, in this case apparently the name would be Inbox. It would have no file name extension.

NO, do NOT use Word. Use Notepad instead. Using Word would cause unwanted HTML code to be added when you finished editing and saved the file.
Look for the lost messages in the file. You will be able to read the text but there will also be what looks something like code but is header data. There will be a line that starts with "X-Mozilla-Status" and has numbers after it. Change those numbers to all zeros. So it might read X-Mozilla-Status: 0080. Change that to X-Mozilla-Status: 0000

mtwine
 
Posts: 73
Joined: February 6th, 2010, 11:21 am

Post Posted December 2nd, 2016, 11:33 am

Well, I did all of the above and recouped all the emails - except at least one I know was there in the new group, so I'm not sure if others were lost. I guess they're just in cyberspace somewhere. Thanks again for your help.

DanRaisch
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Post Posted December 2nd, 2016, 2:28 pm

You're welcome.

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