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can't clear email password

User Help for Seamonkey and Mozilla Suite
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Joined: March 4th, 2011, 8:46 pm

Post Posted March 14th, 2017, 12:02 am

Help! I have used Seamonkey for many years, but I now seem unable to reset my email password for one particular email account, although the others work. When I go into the Tools/Password Manager/Manage Stored passwords, where I can usually clear an old password, it is showing a warning message of an unresponsive, chrome-related script. "A script on the page may be busy, or it may have stopped responding" What the heck is a Chrome-related script doing within the Seamonkey browser, I do not know. Both the "continue" and "stop script" options were unproductive.

Normally when reset a password on the email account, which I had just done, Seamonkey would prompt me for the new password. On rebooting, it did not.

How can I unlock out of this situation?

thanks

John

DanRaisch
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Post Posted March 14th, 2017, 5:40 am

That's not Chrome with a capital C but chrome with a lower case c. https://developer.mozilla.org/en-US/doc ... hrome_code

Close SeaMonkey. Navigate to the profile folder -- http://kb.mozillazine.org/Profile_folder_-_SeaMonkey
Locate two file - key3.db and signons.sqlite. Rename them key3db.old and signonssqlite.old respectively.
Restart SeaMonkey and see if you are able to access the accounts and save passwords.

c-post
 
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Joined: March 4th, 2011, 8:46 pm

Post Posted March 14th, 2017, 10:33 am

Thanks, that worked, although I have to recall and reset all my email passwords, of which there must be about a dozen. I suspect I also have to reset all my defaulted website log in passwords and ID's?? Bit of a pain, but at least I am over the hump! Thanks!

DanRaisch
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Post Posted March 14th, 2017, 11:41 am

You're welcome. It sounds as though something corrupted one or both of those files, leaving the only option to remove/rename them. You might want to periodically back up those files, or better yet the full profile. That way you can simply replace corrupted files should the need arise.

frg
 
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Post Posted March 14th, 2017, 11:58 am

This menu opens the Data Manager. There have been some reports of it initially hanging after upgrading to 2.46.

The workaround usually is to delete or rename the webappsstore.* files in your profile. They contain session and web storage data and seem to cause a problem usually in very old profiles. Unfortunately not reproducible with a new profile or I would have probably fixed it by now. Might be because of size or just too much old cruft in it.

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