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Duplicate copies of messages appear in destination folder

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Rob_S
 
Posts: 686
Joined: December 13th, 2007, 8:54 am
Location: Vancouver Island BC

Post Posted October 14th, 2017, 1:23 pm

Using SM 2.48, when trying to move several old mail messages to a backup folder, multiple copies as many as five copies of each appear in the destination folder.

Anyone else having this problem?

Any easy way to delete the duplicates?

DanRaisch
Moderator

User avatar
 
Posts: 120275
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted October 14th, 2017, 1:26 pm

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.

Rob_S
 
Posts: 686
Joined: December 13th, 2007, 8:54 am
Location: Vancouver Island BC

Post Posted October 14th, 2017, 5:22 pm

This is a pop mail account, however, the duplication does not take place in the inbox.

It occurs when moving several messages from inbox to one of many sub-folders for archiving purposes.

We have tried compacting the sub-folders, and also tried repairing them (from properties dialog.

TPR75
 
Posts: 679
Joined: July 25th, 2011, 8:11 am
Location: Poland

Post Posted October 15th, 2017, 12:29 am

Rob_S wrote:It occurs when moving several messages from inbox to one of many sub-folders for archiving purposes.


Sub-folders for Inbox folder or just folders for that e-mail account? I have additional folders to sort already read messages and to keep clean Inbox and it works correct for me.

And you can check/test: disable/uninstall Lightning extension and try to delete those messages.

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