SeaMonkey crashes when adding imap email acct

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TPR75
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Re: SeaMonkey crashes when adding imap email acct

Post by TPR75 »

Peter Creasey wrote:Dan, something is making the Wizard stick with NewsGroups instead of using Email per my setup instructions.
Some time ago SeaMonkey had problem with "default newsgroup server":
http://forums.mozillazine.org/viewtopic ... #p14298191

Peter Creasey wrote:Does anyone have any suggestions that I can try to get around this problem, please? This is a pressing need.
Create new profile (just for test) and check if SeaMonkey will crash during adding new IMAP e-mail account.
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Peter Creasey
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Re: SeaMonkey crashes when adding imap email acct

Post by Peter Creasey »

T, thanks for responding.

I really don't want to be difficult, but I prefer to try a solution rather than a test (plus I don't really know how to create a new profile).

Can you or someone suggest some way to allow me to add an IMAP email account?

Thanks for any/all suggestions.
. . . . . . . . . . Pete
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DanRaisch
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Re: SeaMonkey crashes when adding imap email acct

Post by DanRaisch »

You're not being difficult but you are also not realizing that creating a new profile is a first step in the currently recommended solution. If you can successfully add a new IMAP account to a new profile, you can migrate data from the old profile to the new, effectively eliminating the problems.

Creating a new profile in SeaMonkey could not be simlper. Use menu path Tools->Switch Profile->click on "Manage Profiles"->click on the "Create Profile" button.
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WaltS48
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Re: SeaMonkey crashes when adding imap email acct

Post by WaltS48 »

Peter Creasey wrote:Does anyone have any suggestions that I can try to get around this problem, please? This is a pressing need.

Thanks!
1. Check the profile folder for a previously created news account. It could have been deleted, but I think it would still cause problems creating a new email account due to bug 521861.[/list]
2. Create a new profile.

http://kb.mozillazine.org/Profile_folder_-_SeaMonkey

3. Use web mail.
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Peter Creasey
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Re: SeaMonkey crashes when adding imap email acct

Post by Peter Creasey »

WaltS48 wrote: Check the profile folder for a previously created news account. It could have been deleted, but I think it would still cause problems creating a new email account due to bug 521861.[/list]
Walt etal, thank you!

I just looked in the profile folder and there is a file folder there titled "News". In that folder is...

news.mozilla.org
news.mozilla.org.msf
news.mozilla.org.rc

Should I perhaps delete that folder and see if things work better? Is there something else I should do related to this?
. . . . . . . . . . Pete
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Peter Creasey
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Re: SeaMonkey crashes when adding imap email acct

Post by Peter Creasey »

DanRaisch wrote:You're not being difficult but you are also not realizing that creating a new profile is a first step in the currently recommended solution. If you can successfully add a new IMAP account to a new profile, you can migrate data from the old profile to the new, effectively eliminating the problems.

Creating a new profile in SeaMonkey could not be simlper. Use menu path Tools->Switch Profile->click on "Manage Profiles"->click on the "Create Profile" button.
Dan, is "migrating data from the old profile to the new" fairly simple and basically idiot-proof?
. . . . . . . . . . Pete
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DanRaisch
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Re: SeaMonkey crashes when adding imap email acct

Post by DanRaisch »

Fairly simple, yes. Idiot proof? That would might be difficult because the idiots can be so ingenious at creating problems. :lol:

See if this is helpful to you -- http://kb.mozillazine.org/Move_to_a_new_PC
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Peter Creasey
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Re: SeaMonkey crashes when adding imap email acct

Post by Peter Creasey »

In the profile folder there is a file folder there titled "News". In that folder is...

news.mozilla.org
news.mozilla.org.msf
news.mozilla.org.rc

Will anything bad happen if this "News" folder is deleted from the profile folder?

Thanks!
. . . . . . . . . . Pete
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DanRaisch
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Re: SeaMonkey crashes when adding imap email acct

Post by DanRaisch »

I'm not certain but my guess would be "No".
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DanRaisch
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Re: SeaMonkey crashes when adding imap email acct

Post by DanRaisch »

I'm not certain but my guess would be "No". To be safe, though, just rename the directory/folder. Change it to "OldNews" (with SeaMonkey closed) and then launch SeaMonkey.
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Peter Creasey
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Re: SeaMonkey crashes when adding imap email acct

Post by Peter Creasey »

Dan, thanks, I did what you said an SeaMonkey did not crash upon creating the imap account. That's the good news.

The bad news is the valid password for this account results in "Login to server imap.csi.com failed." I am offered the chance to retry, change password, or cancel.

So, I'm basically in the almost same position with this imap account as with the pop account.
. . . . . . . . . . Pete
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DanRaisch
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Re: SeaMonkey crashes when adding imap email acct

Post by DanRaisch »

OK, let's go back and check the settings you now have in place for that account?
Without posting your full email address, what settings do you have under menu path Tools->Account Settings Server Settings:
Server name:
Port # :
User name : (Is it your full name or just the bit before the @ symbol)
Connection Security:
Authentication Method:
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Peter Creasey
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Re: SeaMonkey crashes when adding imap email acct

Post by Peter Creasey »

DanRaisch wrote:OK, let's go back and check the settings you now have in place for that account?
Dan, here you go...

Image
. . . . . . . . . . Pete
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DanRaisch
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Re: SeaMonkey crashes when adding imap email acct

Post by DanRaisch »

Have you tried using just the bit before the @ symbol for User Name (that is, omitting the @compuserve.com part)?
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Peter Creasey
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Re: SeaMonkey crashes when adding imap email acct

Post by Peter Creasey »

Dan, I just tried that and now the new account appeared to be completely disabled. It said it had trouble with inbox and then trying to get messages did nothing.

I restarted SeaMonkey completely and changed the format of the user name (from digits to letters) and the account now seems to be working.

Amazing!
. . . . . . . . . . Pete
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