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Irritating problem with junk mail

User Help for Seamonkey and Mozilla Suite
BDFoto
 
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Joined: December 4th, 2018, 3:34 pm

Post Posted December 4th, 2018, 3:41 pm

How many times do I have to tell Seamonkey that:

1. An email address I have put in my Address book is NOT junk
2. That emails I get from people to whom I regularly reply are NOT junk
3. That emails I get from the same sender I always open are NOT junk

Irritating, frustrating, a right pain in the proverbial.

How do I stop this incessant junk flagging?

DanRaisch
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Post Posted December 4th, 2018, 7:15 pm

What version of SeaMonkey?
Have you confirmed that you have Junk Mail Controls turn "On" in SeaMonkey? If you are accessing an IMAP account t's possible that those Junk determinations are being made on the server side.

BDFoto
 
Posts: 6
Joined: December 4th, 2018, 3:34 pm

Post Posted December 4th, 2018, 11:35 pm

DanRaisch wrote:What version of SeaMonkey?
Have you confirmed that you have Junk Mail Controls turn "On" in SeaMonkey? If you are accessing an IMAP account t's possible that those Junk determinations are being made on the server side.


v.2.49.4

It's all Yahoo mail, three accounts

DanRaisch
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Post Posted December 5th, 2018, 8:09 am

Well OK, it's with Yahoo but how are the accounts set up in SeaMonkey, as POP or as IMAP accounts?
And again, do you have the Junk Mail Controls turned on in SeaMonkey? Menu path Window->Mail & Newsgroups->Edit->Mail & Newsgroup Account Settings->Junk Settings. Is "Enable adaptive junk mail controls for this account" checked? Are all of your address books selected (checked) in the "Do not automatically mark mail as junk..." box?

BDFoto
 
Posts: 6
Joined: December 4th, 2018, 3:34 pm

Post Posted December 5th, 2018, 1:53 pm

DanRaisch wrote:Well OK, it's with Yahoo but how are the accounts set up in SeaMonkey, as POP or as IMAP accounts?
And again, do you have the Junk Mail Controls turned on in SeaMonkey? Menu path Window->Mail & Newsgroups->Edit->Mail & Newsgroup Account Settings->Junk Settings. Is "Enable adaptive junk mail controls for this account" checked? Are all of your address books selected (checked) in the "Do not automatically mark mail as junk..." box?


I will check - thank you.

BDFoto
 
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Joined: December 4th, 2018, 3:34 pm

Post Posted December 5th, 2018, 1:56 pm

Yes it is ticked for all three accounts ... and also the three boxes in the sub-window below.

DanRaisch
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Post Posted December 5th, 2018, 2:38 pm

Are you marking as "Not Junk" the messages mistakenly marked as as Junk to help train the junk identification process?
You might try resetting the Training Data to restart the process of training SeaMonkey to recognize which messages you believe are Junk.

BDFoto
 
Posts: 6
Joined: December 4th, 2018, 3:34 pm

Post Posted December 6th, 2018, 12:05 am

Every single time:
- uncheck the flag in the list BEFORE I click on the message
- click on the message ... and the flag reappears
- uncheck it again
- mark the message as Not Junk at the top of the message itself
- close the Not Junk bar at the top of the message
- check it's in my address book, maybe tweak the content of the address book entry
- go to another message ... and ...
- the flag reappears ... uncheck it
- click on the message ... and the flag reappears
- uncheck it again
- mark the message as Not Junk at the top of the message itself
- close the Not Junk bar at the top of the message
- check it's in my address book, maybe tweak the content of the address book entry
- go to another message ... and ...
- the flag reappears ... uncheck it
- click on the message ... and the flag reappears
- uncheck it again
- mark the message as Not Junk at the top of the message itself
- close the Not Junk bar at the top of the message
- check it's in my address book, maybe tweak the content of the address book entry
- go to another message ... and ...
- the flag reappears ... uncheck it
- click on the message ... and the flag reappears
- uncheck it again
- mark the message as Not Junk at the top of the message itself
- close the Not Junk bar at the top of the message
- check it's in my address book, maybe tweak the content of the address book entry
- go to another message ... and ...
- the flag reappears ... uncheck it
- click on the message ... and the flag reappears
- uncheck it again
- mark the message as Not Junk at the top of the message itself
- close the Not Junk bar at the top of the message
- check it's in my address book, maybe tweak the content of the address book entry
- go to another message ... and ...
- the flag reappears ... uncheck it ...

BDFoto
 
Posts: 6
Joined: December 4th, 2018, 3:34 pm

Post Posted December 6th, 2018, 12:06 am

Ggggggggggrrrrrrrrrrrrrrrrrrrrrrrrr!!!!!!!!!!!!!!!!

DanRaisch
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Post Posted December 6th, 2018, 5:15 am

You might try resetting the Training Data to restart the process of training SeaMonkey to recognize which messages you believe are Junk.

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