MozillaZine

forgot psswords

User Help for Seamonkey and Mozilla Suite
artfoxx
 
Posts: 18
Joined: May 3rd, 2017, 11:49 pm

Post Posted April 14th, 2019, 1:55 pm

HI! sorry if I lost the last request I had and its answer.

I had a PC crash caused by using what I thought to be a 3rd party program to
get rid of viruses, malware. I have since deleted it but the tech support from that program said files can't be restored. I would not recommend to anyone this program called ASR.com.

Anyway, I now have a SeaMonkey 2.94 and I set up the email reader BUT every time I try to send an email the password box appears and says the function failed authentication and enter a new password and that keeps on happening. Can someone please give me directions "by the numbers" to get this problem solved. Thank you very much.

amrad
 
Posts: 2282
Joined: May 29th, 2004, 9:01 pm
Location: UK

Post Posted April 15th, 2019, 4:01 am

I assume you mean SeaMonkey 2.49 not 2.94! Your User Agent string shows that you are using 2.49.4, which is the latest official release.

In SeaMonkey Mail, go to: Edit | Mail & Newsgroup Settings | Server Settings | Security Settings

Check that in Connection Security you have SSL/TLS and in Authentication method you have Normal password.

Also check your outgoing mail settings here: Edit | Mail & Newsgroup Settings | Outgoing Server | Edit

In Security and Authentication check that the Connection security and Authentication method are set the same as above.

Regards,

Dave.

artfoxx
 
Posts: 18
Joined: May 3rd, 2017, 11:49 pm

Post Posted April 16th, 2019, 10:48 pm

Thanks Dave for your response. However no matter what password I enter it is not accepted. You were right I am using 2.49.4!!
Is there a hidden file that keeps some sort of inventory of prior passwords that need to be cleared so that any new password I select will be entered into this hidden file so that when I try to get new messages and I am asked for a new a password it will work?
Regards
Artfoxx

amrad
 
Posts: 2282
Joined: May 29th, 2004, 9:01 pm
Location: UK

Post Posted April 16th, 2019, 11:22 pm

@artfox,

Your passwords are stored in the file signons.sqlite. With SeaMonkey closed you could try renaming it to something like oldsignons.sqlite and see if that helps. Signons.sqlite will be recreated when you re-start SeaMonkey. If that cures the problem, your signons.sqlite file must be corrupted, so it would be best to delete it and start from scratch.

Who is your ISP? It might be that they have different settings than those that you are using.

Regards,

Dave.

artfoxx
 
Posts: 18
Joined: May 3rd, 2017, 11:49 pm

Post Posted April 18th, 2019, 7:38 pm

Hello Dave: thanks again for your solution. However I could not find signons.sqlite anywhere. I do have 10 other *.sqlite e.g.:

contents-pref cookies downloads formhistory kinto permissions places storage unrbanhistory webappsstore

So I am stuck and hope that you can provide any additional thoughts.

In actual fact I was hoping to transfer a former profile which is still in my c:windowsold/users/appdata/roaming/mozilla/my profile that has all my old stuff - particularly my address book, mail and folders I created to "store" prior emails. I am not concerned with any current emails being lost since I can get them from a different location. There doesn't seem to be a straight forward explanation how to do this or is there?
Thanks again for anything you can suggest
Regards
Art

amrad
 
Posts: 2282
Joined: May 29th, 2004, 9:01 pm
Location: UK

Post Posted April 19th, 2019, 1:32 am

Hello Art,

You will probably need to 'show hidden files and folders' in Windows to be able to see signons.sqlite. The path to signons.sqlite is: C:\users\<your name>\AppData\Roaming\Mozilla\SeaMonkey\Profiles\xxxxxxxx.default where 'xxxxxxxx' is a random eight-character string.

I hope that helps.

Regards,

Dave.

hardys
 
Posts: 121
Joined: August 7th, 2015, 9:15 am

Post Posted April 19th, 2019, 11:15 am

If you don't care about some lost mails, you can try to move your current profile to another place and then copy your old profile to users/appdata/roaming/mozilla/
After starting SM everything should work as expected.

Return to SeaMonkey Support


Who is online

Users browsing this forum: No registered users and 1 guest