MozillaZine

Login Problem

User Help for Seamonkey and Mozilla Suite
Dritz
 
Posts: 116
Joined: April 27th, 2010, 4:57 pm

Post Posted October 19th, 2019, 12:49 pm

Hi,
When it's time to pay one of my bills online via the company's website, I have had no problems doing so. Then, something happened that now makes it fail when I try to log in using using SM. When I use Chrome or Firefox using the same username/password, it works just fine. I have other accounts with the same company but a different username/password which also work fine so it's not like the website has issues with SM. Any idea what could be causing it to fail for this one account when I'm using SM? I'd really like to fix it if possible. :-k

DanRaisch
Moderator

User avatar
 
Posts: 122154
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted October 19th, 2019, 1:02 pm

Have you tried clearing the browser cache and any cookies relating to that site?

Dritz
 
Posts: 116
Joined: April 27th, 2010, 4:57 pm

Post Posted October 19th, 2019, 1:45 pm

I have cleared both the cookies and cache...no change

therube

User avatar
 
Posts: 20046
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted October 21st, 2019, 2:19 am

now ... it fail when I try to log in using using SM

What does happen when you try?

URL to the site?

PS: 2.49.5
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

Dritz
 
Posts: 116
Joined: April 27th, 2010, 4:57 pm

Post Posted October 21st, 2019, 1:40 pm

I get the following error message: Oops! Something went wrong. Try clearing browser cookies and try again.

website = att.com

therube

User avatar
 
Posts: 20046
Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted October 22nd, 2019, 1:12 pm

Restart in Safe Mode & see if that makes a difference.

If not, as a test, create a new, clean Profile & see if you can log in from there.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

Return to SeaMonkey Support


Who is online

Users browsing this forum: No registered users and 2 guests