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Receiving / sending email using SeaMonkey Mail

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amrad
 
Posts: 2297
Joined: May 29th, 2004, 9:01 pm
Location: UK

Post Posted January 12th, 2020, 5:52 am

Does anyone know how to change/reset the Sky/Yahoo password for receiving and sending email using SeaMonkey Mail? I've had no luck trying with the on-line method or Sky Support. I'm using SeaMonkey 2.49.5 in Windows 7 Pro 64bit.

Regards,

Dave.

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 12th, 2020, 6:37 am

You need to change the email password in two places. First, on the web mail pages of your provider (Sky/Yahoo in your case) and only after that, in SeaMonkey. In the SeaMonkey mail window, use menu path Tools->Password Manager->Manage Stored Passwords->select the Sky account in the left hand pane of the dialogue displayed and then on the password entry in right hand pane->click on "Remove" to delete the stored password. Close the password dialogue and then click on the "Get Messages" button. When the password entry dialogue is displayed, enter the new password for Sky.

amrad
 
Posts: 2297
Joined: May 29th, 2004, 9:01 pm
Location: UK

Post Posted January 13th, 2020, 4:43 pm

Hello Dan,

Thanks for your suggestion. I have already tried that without success. I get this error message:

Sending of password for user "*****" did not succeed. Mail server pop.tools.sky.com responded: +

Regards,

Dave.

DanRaisch
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Posts: 122384
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted January 13th, 2020, 7:40 pm

It sounds as though you’re unable to send or receive messages from the web mail page. Is that true?

amrad
 
Posts: 2297
Joined: May 29th, 2004, 9:01 pm
Location: UK

Post Posted January 14th, 2020, 1:33 am

Hello Dan,

DanRaisch wrote:It sounds as though you’re unable to send or receive messages from the web mail page.

No, I can send and receive email from the web mail page. The error message I quoted was when trying to receive emails using SeaMonkey Mail. My apologies if I didn't make that clear.

Regards,

Dave.

hardys
 
Posts: 142
Joined: August 7th, 2015, 9:15 am

Post Posted January 14th, 2020, 3:54 am

As I have read in this forum post they are changing customers from pop to imap
https://helpforum.sky.com/t5/Email/POP- ... 025/page/2

Maybe you can try to setup an imap account.

amrad
 
Posts: 2297
Joined: May 29th, 2004, 9:01 pm
Location: UK

Post Posted January 14th, 2020, 6:22 am

Hello Hardys,

Thanks for your reply. I've looked at the link you gave and followed links from there to Sky help articles. In one such article, they say to use my Sky ID password for my password in SeaMonkey Mail. Unfortunately, that didn't help. Any other suggestions?

Regards,

Dave.

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