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[SOLVED] IMDb contributor zone stopped working

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LinuxUserSince1991

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Post Posted January 1st, 2021, 1:38 pm

The IMDb contributor forums suddenly stopped working with SM. It's worked fine forever. Yesterday, it just stopped. Loads instantaneously in Firefox. I've changed nothing, haven't upgraded SM, haven't done anything.

I'd appreciate it if someone(s) would see if it works for them; you don't need an account just to access the page, and that's all I need to know: https://community-imdb.sprinklr.com/

Thanks, and Happy New Year!
Last edited by LinuxUserSince1991 on January 1st, 2021, 3:22 pm, edited 1 time in total.

Frank Lion

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Post Posted January 1st, 2021, 1:52 pm

LinuxUserSince1991 wrote:The IMDb contributor forums suddenly stopped working with SM.

Works fine for me. I, also, entered a search term and the results came up fine.

Happy New Year to you and everyone else.
Metal Lion latest SeaMonkey & Thunderbird Themes - Sea Monkey and Silver Sea Monkey
"The only thing necessary for the triumph of evil, is for good men to do nothing." - Edmund Burke (attrib.)

LinuxUserSince1991

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Post Posted January 1st, 2021, 2:02 pm

Frank Lion wrote:Works fine for me. I, also, entered a search term and the results came up fine.

Okay, thanks for checking. Any ideas on what I can troubleshoot? I mean, I was on it yesterday, posting as usual, then--and since then--can't even load it! Since I haven't changed any settings or upgraded SM or...whatever, I'm kind of stumped. :-k

Frank Lion

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Post Posted January 1st, 2021, 2:14 pm

LinuxUserSince1991 wrote:Any ideas on what I can troubleshoot?

I know it sounds like overkill, but do steps #1 and #2 here - viewtopic.php?p=14867877#p14867877

That'll at least point you in the right direction. In your case, for #2 New profile, just rename .mozilla with SM closed and restart.
Metal Lion latest SeaMonkey & Thunderbird Themes - Sea Monkey and Silver Sea Monkey
"The only thing necessary for the triumph of evil, is for good men to do nothing." - Edmund Burke (attrib.)

LinuxUserSince1991

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Location: Los Angeles area

Post Posted January 1st, 2021, 2:48 pm

I forgot to mention that the base URL, https://sprinklr.com/ , loads fine.

I'll look at your link, @Frank Lion, thanks.

LinuxUserSince1991

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Post Posted January 1st, 2021, 3:03 pm

Okay, safe mode=no luck.

New profile=success!

So WTF could've happened to my real profile, yesterday, that fu...mucked things up?

UPDATE: using SM's Cookie Manager | Manage Stored Cookies, I deleted everything related to sprinklr.com, then tried loading it. Success! So something got screwed up in its storage/cache/cookies/whatever, and that fixed it.

Thanks Frank for pointing me in the right direction. Once I verified that it worked with a different profile, I knew it wasn't something inherent in SM and tackled it from there.
Last edited by LinuxUserSince1991 on January 1st, 2021, 3:19 pm, edited 1 time in total.

Frank Lion

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Post Posted January 1st, 2021, 3:19 pm

LinuxUserSince1991 wrote:Okay, safe mode=no luck.

New profile=success!

Check Custom preferences and about:config entries as they are not affected in SafeMode..
Last edited by Frank Lion on January 1st, 2021, 3:22 pm, edited 1 time in total.
Metal Lion latest SeaMonkey & Thunderbird Themes - Sea Monkey and Silver Sea Monkey
"The only thing necessary for the triumph of evil, is for good men to do nothing." - Edmund Burke (attrib.)

LinuxUserSince1991

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Post Posted January 1st, 2021, 3:20 pm

Frank Lion wrote:
LinuxUserSince1991 wrote:Okay, safe mode=no luck.

New profile=success!

Check Custom preferences and about:config entries as they affected in SafeMode..

I just updated my last reply; please see it! :D We were typing at the same time.

Frank Lion

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Post Posted January 1st, 2021, 3:21 pm

LinuxUserSince1991 wrote:I just updated my last reply; please see it! :D

Glad you got it fixed. :)
Metal Lion latest SeaMonkey & Thunderbird Themes - Sea Monkey and Silver Sea Monkey
"The only thing necessary for the triumph of evil, is for good men to do nothing." - Edmund Burke (attrib.)

LinuxUserSince1991

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Post Posted January 1st, 2021, 3:29 pm

Thanks. Me too! :D

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