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Automatic Sync Disabled, Cannot Update - Android

Talk about Mozilla browsers for small devices such as PDAs and cellphones.
Justin P Brown
 
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Joined: August 10th, 2016, 2:20 am

Post Posted August 10th, 2016, 2:39 am

I have recently installed the latest version of Firefox onto my Android mobile device. I have a Firefox account which I have logged into. I am trying to sync with my pc web browser (Comodo Ice Dragon). I know there has been some synchronisation as I have my bookmark folders appear in Firefox on the device, but I cannot auto sync & the bookmarks won't update.

On my device I go to settings then tap the account email address & am at a sync settings page. I have this error message: 'The sync is set, but automatic synchronisation is disabled. Go to the menu - Data Use - Android settings and check - Syncronise data automatically.'

(I cannot find a menu for data use.)

All the other options on the sync page are greyed out excpet 'More' there is a red 'Disconnected...' message too. Clicking on any of the options, including 'More' does nothing, except if I click on 'Disconnected...' which takes me to a Firefox account sign in page where I sign in, am prompted to verify via email, (which I do), & returned to the sync page where the initial error message is still displayed.

Is there a way to manually sync the browser? I would prefer this as I am unfamiliar with Firefox & it has not yet gained my trust. I have used Maxthon previously to Firefox which was very simple compared to this.

Can anyone help?

DanRaisch
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Post Posted August 10th, 2016, 4:18 am

Moving to Mobile.

Justin P Brown
 
Posts: 2
Joined: August 10th, 2016, 2:20 am

Post Posted August 10th, 2016, 5:02 am

Thank you DanRaisch. I am new to the site & did not realise I'd posted in an inappropriate area. Thank you for your assistance.

Justin

DanRaisch
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Posts: 117334
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 10th, 2016, 5:17 am

You're welcome. It wasn't an "inappropriate" area, just a location less likely to be seen by others using the mobile version and thus able to provide input on your question.

JanH
 
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Joined: March 23rd, 2011, 1:19 pm

Post Posted August 13th, 2016, 5:59 am

If you're looking at the new tab page, you might be able to manually force a sync by going to history, clicking on the "Synced devices" folder and then pulling the page down until a spinner appears.

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