I downloaded Firefox for iOS and wanted to log in with my Firefox Sync account, but it tells me my account was locked for 'security reasons'. The message says a verification email sent to my address bounced, but I know the address works because I just signed up for this forum using the same address (yes it's spelled correctly, as is my password).
Logging in works fine in Firefox Desktop, this just occurs on iOS. I tried getting in contact with Mozilla's support but can't find a way to do so, there's just an FAQ.
Account locked for security reasons
- Daifne
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Re: Account locked for security reasons
Moving to the Mobile Forum
- Happy112
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Re: Account locked for security reasons
Here's a link to the Mozilla support forum - you'll have to scroll down :tcfmaster wrote: I tried getting in contact with Mozilla's support but can't find a way to do so, there's just an FAQ.
https://support.mozilla.org/en-US/get-involved
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Re: Account locked for security reasons
I just signed out of my account in the Desktop version to test signing back in, now it also tells me my account has been locked.
@Happy112 The 'Contact Us' option just gets me to the FAQ.
@Happy112 The 'Contact Us' option just gets me to the FAQ.
- Happy112
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Re: Account locked for security reasons
Did you click on the link I gave you and then you scroll down to 'Ask a Question' ?tcfmaster wrote: @Happy112 The 'Contact Us' option just gets me to the FAQ.
- Happy112
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- Happy112
- Posts: 485
- Joined: April 15th, 2017, 10:25 am
- Location: Never-Never-Land
Re: Account locked for security reasons
In addition to the link to the Mozilla support forum I gave you earlier :
https://support.mozilla.org/en-US/kb/ge ... ty-support
https://support.mozilla.org/en-US/kb/ge ... ty-support
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Re: Account locked for security reasons
That's exactly the issue I have. Finally there're some instructions on what to do! Thanks very much for all the links, I think I got it from here.https://support.mozilla.org/en-US/kb/fo ... -email-faq