UnKnown Plugin in Firefox Plugin list

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Joined: November 11th, 2009, 6:16 am

Post Posted May 30th, 2010, 3:02 pm

Does anyone know what this plugin is for? and if it's ok to remove from computer? and if so how? Google search and Firefox AMO site as no info.

Motive Plugin

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Joined: July 30th, 2009, 2:42 am

Post Posted May 30th, 2010, 3:59 pm

Unless someone else knows better, all info I found on Google about the plugin mention a PC infection. Have you scanned you PC lately?

Install and run these programs.
Malwarebytes' Anti-Malware
Spybot Search & Destroy

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
(Thanks to Daifne for the list)


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Post Posted May 30th, 2010, 4:00 pm

in your address bar and hit enter it may give you more information on it
What sort of man would put a known criminal in charge of a major branch of government? Apart from, say, the average voter.
"Terry Pratchett"


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Post Posted May 30th, 2010, 5:11 pm

On Windows XP the Malware remover just deleted all the folder contents under:
C:Program Files\Motive
C:Documents and Settings\Username\Application Data\Motive
Which, then I figured it would no longer show up under Firefox plugin list, but it was still there, so I had to search computer for the plugin .dll and found it in: C:Program Files\Common Files\Motive, then I had to use an Application called Unlocker ( delete that Folder during boot-up, because it wouldn't delete any other way. Now the Motive Plugin is no longer listed in Firefox plugin list.

Thanks for the help both u guys.

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Joined: September 17th, 2011, 11:29 am

Post Posted September 17th, 2011, 11:31 am

C:\Program Files\Common Files\Motive for me contains, amongst other things, the software that the Verzion tech installed when they hooked up FiOS. Are you sure this is malware related?


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Post Posted September 17th, 2011, 3:20 pm

howdy y'all,

as 4am said, it's usually installed by your isp software kit. it can be removed with no serious side effects. it is apparently made by alcatel-lucent and is licensed to many isp groups for doing tech support.

mine was installed when i had to set up my vdsl kit. it's part of the "at&t self support tool". at&t _required_ it before they would authenticate my vdsl modem/router combo. [*sigh ...*]

take care,

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