Hello,
It's at https://support.mozilla.org/en-US/users/auth
I've tried to reset my password several times but I'm not getting any conformation email and it's not in a spam folder tried with a different mail account with the same result.
My user name is valid tried re-register and it's already taken.
I know more people have this problem.
How can I contact mozilla or get this reset password link ?
Thanks
Cannot login to my Mozilla support account
- rypz79
- Posts: 131
- Joined: October 23rd, 2010, 3:53 pm
Cannot login to my Mozilla support account
"The quieter you become the louder you are able to hear" ~ Seneca
- Frank Lion
- Posts: 21178
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- Location: ... The Exorcist....United Kingdom
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Re: Cannot login to my Mozilla support account
Fascinating, but as shown on the right of this page, mozillaZine is independent of Mozilla.
We can only offer the same info that you already have for contacting them - https://support.mozilla.org/en-US/users/auth
We can only offer the same info that you already have for contacting them - https://support.mozilla.org/en-US/users/auth
"The only thing necessary for the triumph of evil, is for good men to do nothing." - Edmund Burke (attrib.)
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- rypz79
- Posts: 131
- Joined: October 23rd, 2010, 3:53 pm
Re: Cannot login to my Mozilla support account
Yes Frank I knew that but didn't find any alternatives...
I currently don't have Facebook or Twitter account and I Just cannot contact Mozilla.
Thanks anyway
I currently don't have Facebook or Twitter account and I Just cannot contact Mozilla.
Thanks anyway
"The quieter you become the louder you are able to hear" ~ Seneca
-
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- Joined: May 11th, 2017, 9:52 am
Re: Cannot login to my Mozilla support account
Did you click on the link about not getting the conformation email?
- LIMPET235
- Moderator
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Re: Cannot login to my Mozilla support account
Hi,
I suppose that you've tried all of the 3 "Log in problems" links on the page?
I suppose that you've tried all of the 3 "Log in problems" links on the page?
[Ancient Amateur Astronomer.]
Win-10-H/64 bit/500G SSD/16 Gig Ram/450Watt PSU/350WattUPS/Firefox-115.0.2/T-bird-115.3.2./SnagIt-v10.0.1/MWP-7.12.125.
(Always choose the "Custom" Install.)
Win-10-H/64 bit/500G SSD/16 Gig Ram/450Watt PSU/350WattUPS/Firefox-115.0.2/T-bird-115.3.2./SnagIt-v10.0.1/MWP-7.12.125.
(Always choose the "Custom" Install.)
- WaltS48
- Posts: 5141
- Joined: May 7th, 2010, 9:38 am
- Location: Pennsylvania, USA
Re: Cannot login to my Mozilla support account
I don't remember ever creating an account, and my only option is to use Sign In.
Used the "I forgot my username" link and entered an email address. Never got a response so it must be the wrong email.
Still have a couple of those to try. If I got a confirmation email it is long gone.
Used the "I forgot my username" link and entered an email address. Never got a response so it must be the wrong email.
Still have a couple of those to try. If I got a confirmation email it is long gone.
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- James
- Moderator
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Re: Cannot login to my Mozilla support account
If you can do irc.mozilla.org you can ask in #sumo channel as some admins such as guigs may often be there during day. https://wiki.mozilla.org/IRC
If you have a secondary sumo account you can ask for account help in https://support.mozilla.org/en-US/forums/contributors
Not sure how often she monitors her Mozilla email however https://blog.mozilla.org/sumo/author/rm ... zilla-com/
If you have a secondary sumo account you can ask for account help in https://support.mozilla.org/en-US/forums/contributors
Not sure how often she monitors her Mozilla email however https://blog.mozilla.org/sumo/author/rm ... zilla-com/