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Can not open email in FF69

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jstooch
 
Posts: 48
Joined: June 7th, 2012, 4:42 pm

Post Posted September 18th, 2019, 2:29 pm

Hi since FF69 & FF69.01 I can't open my emails in telus web mail .
I gave it all the permissions but still won't work.
I can open mail just fine in chrome but not FF.
I have tried it in safe mode , no luck , I have phoned telus ,no luck.
What else can I try ?

Thanks

DanRaisch
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Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 19th, 2019, 5:41 am

Clear the browser cache (use menu path Tools->Options->Privacy & Security->Cached Web Content->click on "Clear Now" button.)

Delete any cookies relating to the site(s) involved (Tools->Options->Privacy & Security->History->Show Cookies button->Select and remove all cookies associated with YouTube).

jstooch
 
Posts: 48
Joined: June 7th, 2012, 4:42 pm

Post Posted September 19th, 2019, 9:45 am

I did the cookies but did not find the Cached Web Content clear now button.
FF is already set to remove cache when it closes as well as cookies.

DanRaisch
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Posts: 124226
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted September 19th, 2019, 10:06 am

You could try spoofing the user agent string in case Telus is browser sniffing and not recognizing Firefox 69 as a valid/permitted browser.

https://www.howtogeek.com/113439/how-to ... xtensions/

jstooch
 
Posts: 48
Joined: June 7th, 2012, 4:42 pm

Post Posted September 19th, 2019, 12:59 pm

I'm not sure I wanna try that , I'm not that sure I could do that .
I don't wanna mess up FF by mistake .
Any other suggestions , FF is my default browser don't wanna always go to Chrome to check my mail .
It worked fine till FF 69 .

therube

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Joined: March 10th, 2004, 9:59 pm
Location: Maryland USA

Post Posted September 19th, 2019, 1:24 pm

As a test, create a new, clean Profile.
Visit telus & see if their webmail works in that Profile?
Fire 750, bring back 250.
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14 Pinball CopyURL+ FetchTextURL FlashGot NoScript

jstooch
 
Posts: 48
Joined: June 7th, 2012, 4:42 pm

Post Posted September 19th, 2019, 2:13 pm

Ok , did that , then added extensions back 1 by 1 to see what would screw it up again .
It was Stylus . I compared the version in my normal profile and it wasn't current , it was somehow set not to update.
Maybe I unset it , but I have not gone to my extensions in awhile now .
Could FF 69 have set it not to update ?
I have mail again . :)

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