error pop 3

mtheh · Post by **mtheh** » February 1st, 2005, 5:18 am

HELP
when trying to retrieve mail with T bird I get this strange error message!!. T bird has worked without fault before, I have checked the settings for my account and zone alarm everything is in order.

Please can anybody help me?
thanks Mick [-o<

Tuesday, February 01, 2005, 13:00:20

" an error occured with the pop3 mail server. Mail server m1.136.telia.com responded "

guanxi · Post by **guanxi** » February 1st, 2005, 5:16 pm

Look at these instructions and see if they make sense to you. If so, use them to log your interaction with the POP server and post the full message here.

mtheh · Post by **mtheh** » February 2nd, 2005, 2:38 am

thanks guanxi for your reply BUT
"Look at these instructions and see if they make sense to you" there are No instructions

Thanks Mick

guanxi · Post by **guanxi** » February 2nd, 2005, 6:26 am

Doh!
http://www.mozilla.org/quality/mailnews ... shoot.html

It was the day after Monday. ;-)

hirochi · Post by **hirochi** » February 2nd, 2005, 8:14 pm

I have same problem. I can send but not receive (download) email w/ tbird. I get following error when trying to "get mail" (sending of password did not succeed. Mailserver xxxx.org responded:) This would lead one to believe that I was using the wrong password, but I'm not. This has been going on for weeks. Remember I can use this same mailserver to send email and it asks for my password before it lets me send email and it accepts the same one it seems to reject when I want to download email. I have another tbird profile with a different server that works fine. I have Mozilla 1.7.5 and its email works fine with this mailserver and password & username. So does old Netscape 4.8.
I imported settings from Mozilla 1.7.5 and error as above. I uninstalled and setup by hand this profile and error as above. I created a second profile for this server since 1st one was the default, same error as above.
This has been going on since tbird 0.9.
I set up the logging and have a log file, but what to do with it.
There are many other postings with this same problem. Help! Somebody!!

guanxi · Post by **guanxi** » February 3rd, 2005, 6:46 am

Post the log here. Be sure to replace any private information, including PASSWORDS and e-mail addresses, with x's.

hirochi · Post by **hirochi** » February 3rd, 2005, 4:03 pm

guanxi wrote:Post the log here. Be sure to replace any private information, including PASSWORDS and e-mail addresses, with x's.

Here is the log file from the posting above. Help!

0[274620]: mail.pop3_response_timeout=45
0[274620]: Entering NET_ProcessPop3 80
0[274620]: POP3: Entering state: 1
0[274620]: POP3: Entering state: 2
0[274620]: POP3: Entering state: 4
0[274620]: RECV: +OK X1 NT-POP3 Server mail.{correct name is here}.org (IMail 8.12 8725-1) [ISafe POP3 Proxy]
0[274620]: POP3: Entering state: 29
0[274620]: SEND: AUTH

0[274620]: Entering NET_ProcessPop3 37
0[274620]: POP3: Entering state: 3
0[274620]: RECV: -ERR authentication exchange failed
0[274620]: POP3: Entering state: 30
0[274620]: POP3: Entering state: 31
0[274620]: SEND: CAPA

0[274620]: Entering NET_ProcessPop3 29
0[274620]: POP3: Entering state: 3
0[274620]: RECV: +OK Capability list follows
0[274620]: POP3: Entering state: 32
0[274620]: Entering NET_ProcessPop3 5
0[274620]: POP3: Entering state: 32
0[274620]: RECV: TOP
0[274620]: POP3: Entering state: 32
0[274620]: Entering NET_ProcessPop3 6
0[274620]: POP3: Entering state: 32
0[274620]: RECV: USER
0[274620]: POP3: Entering state: 32
0[274620]: Entering NET_ProcessPop3 18
0[274620]: POP3: Entering state: 32
0[274620]: RECV: SASL LOGIN PLAIN
0[274620]: POP3: Entering state: 32
0[274620]: RECV: RESP-CODES
0[274620]: POP3: Entering state: 32
0[274620]: RECV: LOGIN-DELAY 120
0[274620]: POP3: Entering state: 32
0[274620]: RECV: PIPELINING
0[274620]: POP3: Entering state: 32
0[274620]: RECV: EXPIRE 30 USER
0[274620]: POP3: Entering state: 32
0[274620]: RECV: UIDL
0[274620]: POP3: Entering state: 32
0[274620]: RECV: IMPLEMENTATION Ipswitch_IMail_8.0
0[274620]: POP3: Entering state: 32
0[274620]: RECV: .
0[274620]: POP3: Entering state: 33
0[274620]: POP3: Entering state: 5
0[274620]: SEND: AUTH PLAIN

0[274620]: Entering NET_ProcessPop3 16
0[274620]: POP3: Entering state: 3
0[274620]: RECV: + VXNlcm5hbWU6
0[274620]: POP3: Entering state: 34
0[274620]: POP3: Entering state: 6
0[274620]: POP3: Entering state: 36
0[274620]: POP3: Entering state: 5
0[274620]: SEND: Y29udGVq

0[274620]: Entering NET_ProcessPop3 2
0[274620]: POP3: Entering state: 3
0[274620]: RECV:
0[274620]: POP3: Entering state: 34
0[274620]: POP3: Entering state: 33
0[274620]: POP3: Entering state: 5
0[274620]: SEND: USER {my correct username appears here}

0[274620]: Entering NET_ProcessPop3 16
0[274620]: POP3: Entering state: 3
0[274620]: RECV: + UGFzc3dvcmQ6
0[274620]: POP3: Entering state: 34
0[274620]: POP3: Entering state: 6
0[274620]: Logging suppressed for this command (it probably contained authentication information)
0[274620]: Entering NET_ProcessPop3 2
0[274620]: POP3: Entering state: 3
0[274620]: RECV:
0[274620]: POP3: Entering state: 34
0[274620]: POP3: Entering state: 24
0[274620]: POP3: Entering state: 0
0[274620]: POP3: Entering state: 25

guanxi · Post by **guanxi** » February 3rd, 2005, 4:56 pm

0[274620]: RECV: IMPLEMENTATION Ipswitch_IMail_8.0

There's a known bug that matches your log above when using this combination: Thunderbird 0.8 and higher, Ipswitch mail servers, and Norton Antivirus.

Are you using Norton? If so, try disabling it and see what happens.

More info on antivirus compatibility here:
http://kb.mozillazine.org/Thunderbird_: ... s_Software

guanxi · Post by **guanxi** » February 3rd, 2005, 5:05 pm

(Any Symantec antivirus product may cause the problem.)

hirochi · Post by **hirochi** » February 4th, 2005, 1:35 pm

I'm not using any Norton product. My antiirus software is Computer Associates eTrust Antivirus ver. 6.4.0.4 Engine Ver. 11.7.0.0. This is used along with MSFT default firewall in Win XP SP2. Not using the eTrust firewall anymore since many sites would not render properly with any browser. (IE 6, Netscape 7.1, Firefox 1.0, Mozilla 1.7.5)

I disabled my eTrust antivirus and was able to retrieve my email from this server. I won't be using Tbird unless this is fixed in some way. Mozilla 1.7.5 works with this combo.

I visited the antivirus compatibility page as above:
http://kb.mozillazine.org/Thunderbird_: ... s_Software
and it says that eTrust 6.2 is compatible. My ver. 6.4 wasn't compatable with Tbird 0.9 either.

I'll keep looking for Tbird updates periodically. I'm sure this will be solved soon.

Thank you quanxi for your knowledgable response. - hirochi

BobKaiser · Post by **BobKaiser** » February 4th, 2005, 3:50 pm

Hirochi,

You can use Thunderbird 0.7.3 and successfully get your mail.
You can find it here:
ftp://ftp.mozilla.org/pub/mozilla.org/t ... -0.7.3.exe

My ISP uses IMail also. I"m still waiting for this bug to be fixed.

Good luck,
Bob

P.S.

If anyone has an ISP using a version of IMail server greater than 8.12, are you seeing the same problem? Ipswitch has released version 8.15.

You can telnet to the pop server port 110 to see the version number, e.g.,
telnet pop.xyz.com 110

(enter quit to exit)

Thanks,
Bob

hirochi · Post by **hirochi** » February 5th, 2005, 11:51 am

How does one telnet?

I presume one is online. What software does one use?
Would the command be: (pop.mailservername 110) w/o parenthesis?

Thanks!

BobKaiser · Post by **BobKaiser** » February 5th, 2005, 12:14 pm

hirochi,

On a Windows operating system, telnet is a DOS command that comes with the OS. You will first need to open a Command Prompt window (on older systems, it is called MS-DOS Prompt). On Win XP, you would find it at All Programs / Accessories / Command Prompt. Once the Command Prompt window is open, you should see a prompt that looks something like C:\Documents and Settings\hirochi>
At that prompt, type the telnet command with its parameters. To get help, type telnet /?
For the IMail server telnet command, it would be:
telnet pop.xyz.com 110
(substitute your pop mail server info as appropriate).
When you are finished with Command Prompt window, you can type exit to close the window.

Also, I noticed you wrote in a previous post:
"This is used along with MSFT default firewall in Win XP SP2. Not using the eTrust firewall anymore since many sites would not render properly with any browser."

From what I have read, you should use only one firewall at a time. In this case, use only Windows firewall or the eTrust firewall, but not both at the same time.

Bob

GaryInman · Post by **GaryInman** » February 24th, 2005, 2:28 am

mtheh wrote:HELP
when trying to retrieve mail with T bird I get this strange error message!!. T bird has worked without fault before, I have checked the settings for my account and zone alarm everything is in order.

Please can anybody help me?
thanks Mick
Tuesday, February 01, 2005, 13:00:20

" an error occured with the pop3 mail server. Mail server m1.136.telia.com responded "

I'm having the same problem, I've been using Mozilla mail until yesterday, when this error message popped up, at first I thought it was to do with the settings but they seem fine. I tried Thunderbird to see if it was simply a bug, but I've got the same issue with Thunderbird. I'm afraid I don't have the technical capability to supply a log (read the troubleshooting section and it might as well have been written in Latin). This problem only arose yesterday, I'd been using the e-mail system very happily unitl then.

Can you offer any advice?

hirochi · Post by **hirochi** » February 25th, 2005, 5:45 pm

I supplied the log above. I tried TBird today and it worked. Looks like my ISP updated their email setup.

Thanks for all the help.

hirochi

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