MozillaZine

No folders or mail shown

User Help for Mozilla Thunderbird
snee
 
Posts: 6
Joined: August 6th, 2014, 10:38 am

Post Posted August 6th, 2014, 10:50 am

Hi all - hope someone can help me.

Checked my email today and Thunderbird froze. I left it a couple of minutes then force closed and reopened. Same thing happened. Launched again and checked for update - there was one so I downloaded and installed.

Reopened Thunderbird and a blank window was all that greeted me:

Image

I get a popup in the bottom right when a new mail comes in, and my accounts show when clicking the 'get messages' button.

I've tried backing up my profile, uninstalling TB, deleting folder in %appdata%, rebooting, and reinstalling - this just opens a 1/2 screen width, 1/4 page height blank window without launching the wizard.

Can anyone help me here?

I'm running Windows 8.1, using a wired connection, no power outages have occurred, all accounts (2 email accounts with 1and1 domain, 1 gmail account) were sorted into many folders. It appears all of my filter rules have gone too... :(

DanRaisch
Moderator

User avatar
 
Posts: 123882
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 6th, 2014, 10:52 am

Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

snee
 
Posts: 6
Joined: August 6th, 2014, 10:38 am

Post Posted August 6th, 2014, 11:03 am

DanRaisch wrote:Does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode


Hi,

Yes it does. I've just installed Eudora OSE which DOES show the folders, mails, filter rules etc., but crashes as soon as I click on an email to read - tried deleting the .msf files and restarting, but still crashes.

Seems to me the problem is with my profile folder(?), but I don't want to lose everything as I've set it up (folders, rules and emails), so is there somehow I can save that info and 'rebuild' my profile from that alone?

DanRaisch
Moderator

User avatar
 
Posts: 123882
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 6th, 2014, 11:09 am

How is the account set up in Thunderbird, as POP or IMAP? Find out using menu path Tools->Account Settings->Server Settings->Server Type at the top right of the dialogue.

snee
 
Posts: 6
Joined: August 6th, 2014, 10:38 am

Post Posted August 6th, 2014, 12:29 pm

All 3 accounts are setup as POP.

Having read a few more things, I'm considering uninstalling everything (I still have my profile folder backup!), reinstalling, setting the 3 accounts as IMAP and trying an import from a copy of the backup...would this be worth trying do you think?

DanRaisch
Moderator

User avatar
 
Posts: 123882
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 6th, 2014, 1:08 pm

That might be worthwhile but first... When you refer to "deleting folder in %appdata%," exactly what folder(s) did you delete?

snee
 
Posts: 6
Joined: August 6th, 2014, 10:38 am

Post Posted August 6th, 2014, 1:19 pm

I deleted the whole Thunderbird folder in %appdata%

I've got a solution for now - uninstalled everything, installed TB 24.6.0 and after first run, closed TB and copied my profile folder into the newly created profile folder.

Everything is back.

Once I've caught up with emails I'll try updating...

Thanks for your responses - I'll advise how I get on...

DanRaisch
Moderator

User avatar
 
Posts: 123882
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted August 6th, 2014, 1:21 pm

Good luck.

snee
 
Posts: 6
Joined: August 6th, 2014, 10:38 am

Post Posted August 6th, 2014, 8:42 pm

OK, updating to the latest version gave me the same problem so I went back to version 24.

netscan
 
Posts: 2
Joined: August 7th, 2014, 3:30 am

Post Posted August 7th, 2014, 3:45 am

Same thing (no folders) occurred on Thunderbird 31.0 on Mac OS X 10.9.4
running on Mac Pro 3.33GHz 6-Core Xeon 24 GB 1333MHz DDDR3 ECC.

Restoring old binary Thunderbird 24.7.0 resolved this problem.

snee
 
Posts: 6
Joined: August 6th, 2014, 10:38 am

Post Posted August 8th, 2014, 9:37 am

Hey netscan,

Did you get the same blank screen as I did (see top post)?

Glad you managed to get everything back - hope this thread helped :)

Return to Thunderbird Support


Who is online

Users browsing this forum: No registered users and 2 guests