slow response with log error (Mac)
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- Posts: 7
- Joined: October 20th, 2015, 6:15 pm
slow response with log error (Mac)
OSX 10.9.5
I let MS perfrom a "critical updgrade" to MS Outlook and it crashed my Mac. I also had a Time Machine issue and had to restore from a backup from May. Tbird 38.3.0 is real slow, especially deleting msgs from the inbox. I found a lot of these errors:
Timestamp: 10/20/15, 9:04:15 PM
Error: TypeError: aDocumentNode.cardDetails is undefined
Source File: chrome://messenger/content/msgHdrViewOverlay.js
Line: 1396
Should I just reinstall?
Thx,
Mike
I let MS perfrom a "critical updgrade" to MS Outlook and it crashed my Mac. I also had a Time Machine issue and had to restore from a backup from May. Tbird 38.3.0 is real slow, especially deleting msgs from the inbox. I found a lot of these errors:
Timestamp: 10/20/15, 9:04:15 PM
Error: TypeError: aDocumentNode.cardDetails is undefined
Source File: chrome://messenger/content/msgHdrViewOverlay.js
Line: 1396
Should I just reinstall?
Thx,
Mike
Last edited by DanRaisch on October 23rd, 2015, 6:47 pm, edited 1 time in total.
Reason: (Mac) added to subject line.
Reason: (Mac) added to subject line.
- LoudNoise
- New Member
- Posts: 39900
- Joined: October 18th, 2007, 1:45 pm
- Location: Next door to the west
Re: slow response with log error
Is this a Thunderbird issue?
Post wrangler
"Choose between the Food Select Feature or other Functions. If no food or function is chosen, Toast is the default."
"Choose between the Food Select Feature or other Functions. If no food or function is chosen, Toast is the default."
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- Posts: 7
- Joined: October 20th, 2015, 6:15 pm
Re: slow response with log error
Yes, I thought I was posting in a Tbird forum. I am running Tbird 38.3.0.
- LoudNoise
- New Member
- Posts: 39900
- Joined: October 18th, 2007, 1:45 pm
- Location: Next door to the west
Re: slow response with log error
You did. It just wasn't clear to me if this was a Tb issue. We sometimes get general email questions.
Moving to support.
Moving to support.
Post wrangler
"Choose between the Food Select Feature or other Functions. If no food or function is chosen, Toast is the default."
"Choose between the Food Select Feature or other Functions. If no food or function is chosen, Toast is the default."
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- Posts: 7
- Joined: October 20th, 2015, 6:15 pm
Re: slow response with log error
UPDATE:
running in safe mode has no effect on problem. It appears to be mostly isolated to slow deleting. Any ideas?
Thx,
Mike
running in safe mode has no effect on problem. It appears to be mostly isolated to slow deleting. Any ideas?
Thx,
Mike
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- Posts: 7
- Joined: October 20th, 2015, 6:15 pm
Re: slow response with log error
Here is my troubleshooting info:
Anyone see an issue?
Application Basics
Name: Thunderbird
Version: 38.3.0
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
Profile Folder: Show in Finder
Application Build ID: 20150928051427
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: smtp.pobox.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: smtp.pobox.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) mail.tga-nc.com:993, SSL, passwordCleartext
OUTGOING: smtp.pobox.com:465, SSL, passwordCleartext, true
Crash Reports
http://crash-stats.mozilla.com/report/i ... 76a2120928 (9/28/12)
Extensions
Adblock Plus, 2.6.11, false, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Lightning, 4.0.3.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 204800
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.3.0
font.internaluseonly.changed: true
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.spotlight.enable: true
mail.spotlight.firstRunDone: true
mail.spotlight.global_reindex_time: 1300632146
mailnews.database.global.datastore.id: 6c173769-322d-b141-b52c-98181daa7aa
mailnews.database.global.indexer.enabled: false
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1445295112
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.importedState: true
plugin.state.adobepdfviewernpapi: 0
plugin.state.flash: 0
plugin.state.google earth web plug-in: 0
plugin.state.googletalkbrowserplugin: 0
plugin.state.iphotophotocast: 0
plugin.state.npgtpo3dautoplugin: 0
plugin.state.officelivebrowserplugin: 0
plugin.state.quicktime plugin: 0
plugin.state.sharepointbrowserplugin: 0
plugin.state.silverlight: 0
print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor: false
print.print_bgimages: false
print.print_command:
print.print_downloadfonts: false
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_pagedelay: 500
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_printer:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.donottrackheader.enabled: true
Graphics
Vendor ID: 0x10de
Device ID: 0x a29
WebGL Renderer: false
GPU Accelerated Windows: 1/1 OpenGL
AzureCanvasBackend: quartz
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
Anyone see an issue?
Application Basics
Name: Thunderbird
Version: 38.3.0
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
Profile Folder: Show in Finder
Application Build ID: 20150928051427
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: smtp.pobox.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: smtp.pobox.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) mail.tga-nc.com:993, SSL, passwordCleartext
OUTGOING: smtp.pobox.com:465, SSL, passwordCleartext, true
Crash Reports
http://crash-stats.mozilla.com/report/i ... 76a2120928 (9/28/12)
Extensions
Adblock Plus, 2.6.11, false, {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Lightning, 4.0.3.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 204800
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.3.0
font.internaluseonly.changed: true
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.spotlight.enable: true
mail.spotlight.firstRunDone: true
mail.spotlight.global_reindex_time: 1300632146
mailnews.database.global.datastore.id: 6c173769-322d-b141-b52c-98181daa7aa
mailnews.database.global.indexer.enabled: false
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1445295112
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.importedState: true
plugin.state.adobepdfviewernpapi: 0
plugin.state.flash: 0
plugin.state.google earth web plug-in: 0
plugin.state.googletalkbrowserplugin: 0
plugin.state.iphotophotocast: 0
plugin.state.npgtpo3dautoplugin: 0
plugin.state.officelivebrowserplugin: 0
plugin.state.quicktime plugin: 0
plugin.state.sharepointbrowserplugin: 0
plugin.state.silverlight: 0
print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor: false
print.print_bgimages: false
print.print_command:
print.print_downloadfonts: false
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_pagedelay: 500
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_printer:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.donottrackheader.enabled: true
Graphics
Vendor ID: 0x10de
Device ID: 0x a29
WebGL Renderer: false
GPU Accelerated Windows: 1/1 OpenGL
AzureCanvasBackend: quartz
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
-
- Posts: 7
- Joined: October 20th, 2015, 6:15 pm
Re: slow response with log error
How long is the usual wait for a response? the problem appears to be getting worse by the day.
-
- Posts: 7
- Joined: October 20th, 2015, 6:15 pm
Re: slow response with log error
I just looked at the activity manager and I see frequent entries of stupid huge number of messages downloaded. What is going on here?
-
- Posts: 7
- Joined: October 20th, 2015, 6:15 pm
Re: slow response with log error
My TB issue appears to be related to the "highly rated" Avira AV. The real time protection was the culprit, When I disabled it TB is back to "normal". Can anyone shed any light here? What AV software (OSX) is "compatible" with TB?
- LoudNoise
- New Member
- Posts: 39900
- Joined: October 18th, 2007, 1:45 pm
- Location: Next door to the west
Re: slow response with log error (Mac)
Check to see if you can turn off email scanning in Avira (no clue where, I use Linux at home and we are windows shop at work).
Post wrangler
"Choose between the Food Select Feature or other Functions. If no food or function is chosen, Toast is the default."
"Choose between the Food Select Feature or other Functions. If no food or function is chosen, Toast is the default."
- SK.
- Moderator
- Posts: 20814
- Joined: October 18th, 2007, 1:28 pm
- Location: Third Rock From The Sun
- Contact:
Re: slow response with log error
mike2636 wrote:My TB issue appears to be related to the "highly rated" Avira AV. The real time protection was the culprit, When I disabled it TB is back to "normal". Can anyone shed any light here? What AV software (OSX) is "compatible" with TB?
I have always had trouble with anti-virus applications on my Mac. They can cause some odd problems - for example, one anti-virus caused a screen delay problem with a game ("Risk"), but I experienced no other problems.
I no longer use an anti-virus on my personal MacBook Air, nor my work MacBook Pro (officially sanctioned by our IT department).
John 3:16 and Philippians 4:13
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- Posts: 2831
- Joined: December 7th, 2004, 6:52 am
- Contact:
Re: slow response with log error
mike2636 wrote:My TB issue appears to be related to the "highly rated" Avira AV. The real time protection was the culprit, When I disabled it TB is back to "normal". Can anyone shed any light here? What AV software (OSX) is "compatible" with TB?
Mike, thanks for posting this information.
If someone had pointed you to https://wiki.mozilla.org/Thunderbird:Te ... nce_Issues you might have seen sooner that Avira can be a problem.
Pretty much none of the AV companies are blameless here. For marketing and other purposes they attempt to deliver more powerful and complicated features than their competitors, and in the process deliver stuff that doesn't function well in all environments and breaks some people's systems. Caveat Emptor!