Error: Program must close to allow a previous installation..

Djmfalk · Post by **Djmfalk** » March 24th, 2005, 11:37 pm

I had previously downloaded and installed Firefox 1.0.1. Tonight, I downloaded Firefox 1.0.2 and did not let it restart my computer because I was in the process of downloading a 65 MB file (Open Office). I have not tried to install Open Office yet.

Now when I try to open Firefox, I get the following error message:

"The program must close to allow a previous installation attempt to complete. Please restart."

I have rebooted several times, but still get the error message.

I am running Windows XP.

Thanks for your help with this.

Dan

Swami · Post by **Swami** » March 25th, 2005, 12:17 am

Go to the program installation folder 'C:\Program Files\Mozilla Firefox' and delete the 'xpicleanup.exe' file. Make sure Firefox is not running when you do this. You should be able to start Firefox after that.

Djmfalk · Post by **Djmfalk** » March 25th, 2005, 6:20 am

The file was called 'xpicleanup.dat', but when I deleted it, Firefox started.

Thanks for your help.

Dan

tserena · Post by **tserena** » April 7th, 2005, 3:23 am

Swami - Bless you.

Andy Hayward · Post by **Andy Hayward** » April 8th, 2005, 6:15 am

I have checked my firewall and you were right. Working fine again now - thanks.

tdottom · Post by **tdottom** » April 8th, 2005, 9:05 pm

Swami: i get the error msg "start.mozilla.org not found." will deleting the file "xpicleanup.exe help this prob?

Swami · Post by **Swami** » April 8th, 2005, 10:41 pm

That sounds like a firewall issue to me. Make sure you have set your firewall to allow Firefox access to the internet.

traumatised · Post by **traumatised** » April 8th, 2005, 11:59 pm

my thanks! promptly settled with the solution! my thanks! "))

mizushimo · Post by **mizushimo** » April 17th, 2005, 11:25 pm

thanks very much!!

Guest · Post by **Guest** » April 18th, 2005, 1:08 am

Thank you!!

Guest · Post by **Guest** » April 20th, 2005, 6:06 am

I had the same problem and you just solved it! Death to IE - glory to Swami!

BlkIceMom · Post by **BlkIceMom** » May 10th, 2005, 8:08 pm

thank you , I had the same problem and fixed it thanks to your postings!

eleanor · Post by **eleanor** » May 10th, 2005, 8:31 pm

Swami - Is this what the "Clean Up" button does in Tools>Downloads? I've never dared touch that thing, because I don't know what it does.

nolan_vode · Post by **nolan_vode** » May 10th, 2005, 9:56 pm

eleanor wrote:Is this what the "Clean Up" button does in Tools>Downloads? I've never dared touch that thing, because I don't know what it does.

The clean-up button allows you to erase the list of previously downloaded items still listed in Tools>Downloads. You can also erase them one at a time by right clicking.

HoosierDaddy · Post by **HoosierDaddy** » May 12th, 2005, 4:51 am

i have the same problem, only in my mozilla folder, there is no such file as xpicleanup.dat

i still get the error message posted above.

any suggestions?