MozillaZine

Recipient settings appears when printing

User Help for Mozilla Thunderbird
Billb
 
Posts: 296
Joined: September 13th, 2003, 8:56 pm

Post Posted March 29th, 2017, 3:17 pm

Lately when I try printing an email, I get a window that is titled "Recipient Settings (1/3)". Apparently I have to fill it out in order to print the email. What is this and how can I get rid of it?

DanRaisch
Moderator

User avatar
 
Posts: 123365
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted March 29th, 2017, 4:28 pm

That's not something I see in Thunderbird nor have I ever seen it reported on the forums previously. Please post a screenshot of what you are seeing -- http://kb.mozillazine.org/Posting_a_scr ... _the_forum

Also, does the same thing occur if you launch the application in Mozilla Safe Mode? http://kb.mozillazine.org/Safe_mode

Billb
 
Posts: 296
Joined: September 13th, 2003, 8:56 pm

Post Posted March 31st, 2017, 12:44 pm

I'm attaching a screenshot. The problem still exist in the safe mode. I can't figure out how to add the screenshot to the reply.

DanRaisch
Moderator

User avatar
 
Posts: 123365
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted March 31st, 2017, 12:58 pm

DanRaisch wrote:Please post a screenshot of what you are seeing -- http://kb.mozillazine.org/Posting_a_scr ... _the_forum

Billb
 
Posts: 296
Joined: September 13th, 2003, 8:56 pm

Post Posted March 31st, 2017, 1:11 pm

I have already followed the instructions and created a screenshot that's stored on my computer as a png file. The question is how to include in my reply.

DanRaisch
Moderator

User avatar
 
Posts: 123365
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted March 31st, 2017, 1:23 pm

The image needs to be stored on an image hosting site like Imgur or Photobucket. http://kb.mozillazine.org/Posting_a_scr ... eneral_use

Billb
 
Posts: 296
Joined: September 13th, 2003, 8:56 pm

Post Posted March 31st, 2017, 1:59 pm

I went thru the lengthy registration process on photobucket and uploaded the screenshot. It didn't describe anyway to get a code as you suggested. Any help? I also got a warning that was a scam supposedly fro Microsoft. I killed it using task manager. There's got to be an easier way.

DanRaisch
Moderator

User avatar
 
Posts: 123365
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted March 31st, 2017, 2:06 pm

Once you have the image uploaded to PhotoBucket you can view the image on that site and click on it. On the right side of the page will be the text "Share This Photo" and below that four options with links alongside the the option titles. Click on the fourth, to the right of the text IMG. Then come back to this page and paste the URL into the reply block.

Billb
 
Posts: 296
Joined: September 13th, 2003, 8:56 pm

Post Posted March 31st, 2017, 5:42 pm

The URL is http:\\s44.photobucket.com

DanRaisch
Moderator

User avatar
 
Posts: 123365
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted April 1st, 2017, 4:05 am

Nope, that's the URL for Photobucket itself, not for the particular image you want to post.
On the right side of the page will be the text "Share This Photo" and below that four options with links alongside the the option titles. Click on the fourth, to the right of the text IMG. Then come back to this page and paste the URL into the reply block.

Billb
 
Posts: 296
Joined: September 13th, 2003, 8:56 pm

Post Posted April 1st, 2017, 10:14 am

Image

Good luck

DanRaisch
Moderator

User avatar
 
Posts: 123365
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted April 2nd, 2017, 4:27 am

That is something I have never seen in Thunderbird. Have you seen/worked with a dialogue box like that in Thunderbird previously? If you open the Address Book windcow (Tools->Address Book) can you find that same display?

Billb
 
Posts: 296
Joined: September 13th, 2003, 8:56 pm

Post Posted April 2nd, 2017, 12:12 pm

I have never seen or worked with anything like this before and the display is not in the address book. I want to try uninstalling Tbird but I don't want to loose my email history or my address book. Is there instructions on how to do this?

DanRaisch
Moderator

User avatar
 
Posts: 123365
Joined: September 23rd, 2004, 8:57 pm
Location: Somewhere on the right coast

Post Posted April 2nd, 2017, 2:09 pm

Clear the browser cache and the Windows Temp directory.
Shutdown any anti-virus software you are running.
Download a new copy of the full installer from http://www.mozillamessaging.com/en-US/thunderbird/
Delete the directory C:\Program Files\Mozilla Thunderbird
Run the installer.
Restart the anti-virus program.

Note that your saved messages, address books, settings, passwords, etc (if any) are stored in a different directory from the program files and will not be removed by deleting the directory identified above.

This thread viewtopic.php?f=39&t=996475&p=5239885#p5239885 has a more detailed version of the above instructions if needed.

Bitbeisser
 
Posts: 25
Joined: November 29th, 2006, 2:44 pm

Post Posted April 3rd, 2017, 2:30 pm

That looks as if your default printer is set to a FAX, probably when you have (or had) a multi-function printer installed. Have seen this randomly switch to a fax when deleting an older printer at a client to prevent unnecessary processes from being started.

hth,

Ralf

Return to Thunderbird Support


Who is online

Users browsing this forum: No registered users and 5 guests